Excellence in Business Communication, 12e (Thill/Bovee) Show E) including relevant deadlines 1 3) When making a routine request, you should Explanation: B) What makes a routine request "routine" is that the matter is fairly simple and Difficulty: Moderate 6) When asking questions in a request message, E) downplay the significance of what you are asking. AACSB: Written and oral communication 9) In the direct approach to writing a routine request, state the main idea Learning Outcome: Describe strategies for developing routine and positive messages D) using a tangential approach 12)
Writing "thank you in advance" at the close of a routine request Answer: C on the
audience, for example, use the indirect approach. 5 14) When you're writing routine replies and positive messages, use the direct approach because effective requests quickly. 6 16) Including a deadline in the close of a request 7 18) Much of the most critical communication between a company and its customers is about 8 21) Because routine messages are so common in business, it is not necessary to pay attention to 9 25) Many routine requests have several parts. Identify and discuss best practices for explaining 10 28) When writing for a claim or adjustment, the opening should state the problem as well as 11 30) In requesting a sales report from a
coworker, you should 12 32) A claim is ________; an adjustment is ________. 13 34) If you request a recommendation from a person you haven't had contact with recently, you 14 36) In
closing a request for a recommendation, you should include 15 38) When making a claim or requesting an adjustment, your close should 16 40) When you request an adjustment, asking the company to assess your claim and then propose 43) It's best to back up all claims and requests for adjustments with invoices, sales receipts, and 18 47) Routine, positive messages should do all of the following except 19 50) In a positive message, you should explain your point
completely in 20 52) If you have strongly negative information to deliver as part of a positive message, you should 55) The closing section of a positive message 22 57) When you're writing a routine reply to a positive message, your readers will generally be 60) When responding positively to a request, the goal is to 24 63) You're preparing an internal blog post about this year's annual company picnic. The message How should you begin a routine request?When writing a routine request, open by stating your specific request. Use the body to justify your request and explain its importance. Close routine requests by asking for specific action (including a deadline, if appropriate) and expressing goodwill.
What is a routine request message?Routine request means a request for information that is contained in case files, dockets, indices, lists, or schedules, or a request that does not seek confidential, impounded, or sealed information.
When making routine request you should begin with quizlet?The three major types of routine requests are (1) requesting information and action, (2) asking for recommendations, and (3) making claims and requesting adjustments. Describe the three-step strategy for requesting information and action. Start with a clear statement of your reason for writing.
Which of the following should be included in the body of a routine request?Which of the following should be included in the body of a routine request? Explain any potential benefits of responding to the request.
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