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Chapter 13.

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CHAPTER 14.

What are some telephone courtesies that should be used to convey a caring personality on the phone?

Please treat the person you call with respect and courtesy. Never hang up on someone just because you are finished with the conversation. Apologize if you dialed a wrong number and be understanding if they dialed you incorrectly. Don't convey an "I'm an important person" attitude.

What should you say to a patient who calls on the telephone and asks to speak directly with the provider?

What should you say to a patient who calls on the telephone and asks to speak directly with the provider? "The doctor is with a patient right now, may I take a message."