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This preview shows page 67 - 70 out of 89 pages. 7.What are three acceptable times that information canbe shared, as set forth by HIPAA?8.What is the primary use for spreadsheets?9.According to HIPAA, what information is a providernotallowed to share without the patient’suni00A0permission?10. Why would a medical practice use social media? 92Certified Medical Administrative Assistant (CMAA) Study GuideCHAPTER 6: GENERAL OFFICE POLICIES AND PROCEDURESOpening and Closing ProceduresMake sure that the front office is free of any obstacles that could impede or trip patientsoruni00A0employees.Check the restrooms to make sure they are stocked with toilet paper, soap, and hand towels.Clean the reception area so that it looks tidy when the first patient arrives. This involvesstraightening the magazines and making sure the sign-in sheets are in place. Sometimes theprovider’s business cards are put out for patients and visitors. Make sure there are enough cardsfor the day.Double-check that prescription pads are out of sight and reach of patients. Providers usingelectronic health records can print prescriptions directly from the computer system.Turn on necessary equipment, such as computers, laboratory equipment, and copy machines.Lights should be turned on in all the examination rooms.When turning on the computer, make sure a backup system for files is in place.Prepare the patient accounting system for the day. This includes balancing the day sheets,securing enough encounter forms for each patient with an appointment, and ensuring that theamount of petty cash available is correct.Keeping Track of SuppliesOne person should be responsible for ordering supplies, and an inventory should be kept so thatsupplies can be ordered as they run out. One way to do this is to record all the supplies the officeuses onto a spreadsheet. The spreadsheet should include the name of the item, the number ofitems in stock, the usual price per item, and any bulk discounts.Then follow these steps to determine when and how to order supplies.1.Decide the point at which the supply should be replenished. Highlight those items to let officestaff know.2.Review the spreadsheet to determine which items should be reordered. When the order hasbeen placed, note the date and quantity in the appropriate column on the spreadsheet.3.When the order is received, note the date and quantity in the appropriate column. If the orderis only partially filled, make note of the items that are back-ordered. Keep track of the orderuntil it arrives.4.Repeat the inventory and ordering process each month. Periodically, ask staff members forsuggestions about specific supplies that should be ordered for the facility.To purchase supplies, most providers establish accounts with suppliers. If possible, the balanceshould be paid off each month. CHAPTER 6: GENERAL OFFICE POLICIES AND PROCEDURESGreeting PatientsCertified Medical Administrative Assistant (CMAA) Study Guide93Closing the OfficeAt the end of the day, several tasks must be completed before locking up for the night. These Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 89 pages? Upload your study docs or become a Course Hero member to access this document Tags Speak, Medical Administrative Assistant Introduction→IntroductionWelcome to the Certified Medical Administrative Assistant (CMAA) study guide. This study guide helpsyou prepare for the National Healthcareer Association’s CMAA certification exam. CMAAs qualify foremployment in a variety of settings, including hospitals, clinics, and physicians offices. As a CMAA, youwill not provide direct patient care. You will provide administrative support to make sure other healthcare providers can promptly and efficiently deliver patient care. As a CMAA, you have an array of duties.One of your responsibilities may be managing and overseeing the basic financial aspects of your clinic oroffice, and you’re often the most visible representative in your workplace. You constantly interact withother businesses, health care professionals, and health care agencies that are directly or indirectlyinvolved with patient care. You also schedule appointments; help register patients; and speak withhealth insurance companies, laboratories, pharmacies, and other clinics, hospitals, and physicians’offices. As a CMAA, you interact with patients and clients face to face, over the phone, through the mail,and email. Chapter 1 presents an overview on scheduling. You’ll get a brief overview of all theadministrative tasks that a CMAA performs. These include greeting patients, obtaining and enteringbasic information into a patient’s medical record, answering the phone, updating medical records, andhandling different types of correspondence. Chapter 2 focuses on patient demographics, verifyinginsurance information, making sure that patient forms are all up-to-date, making sure that theencounter form is prepared for the visit, and preparing charts. Chapter 3 teaches you about officelogistics. Because medical practices are so busy, it’s always important to stay organized. You’ll learnabout paper and electronic filing systems, how to determine patient fees, and basic bookkeeping. Inaddition to discussing how you sort and deliver mail, this chapter also details the different classes ofmail. These include first-class, registered, and certified, plus private companies such as FedEx. In chapter4, you’ll learn about how HIPAA protects a patient’s privacy. The Occupational Safety and HealthAdministration (OSHA) enforces laws to keep the workplace safe. This chapter also teaches you aboutpreparing paperwork for Medicare and Medicaid claims to prevent fraud. In chapter 5, you’ll learn aboutthe Patient’s Bill of Rights. This document has eight points that you need to understand: informationdisclosure, choice of providers and plans, emergency services, participation in treatment decisions,respect and nondiscrimination, confidentiality and health information, complaints and appeals, andconsumer responsibilities. Also in this chapter, you’ll learn what responsibilities a patient with insuranceneeds to follow. These include understanding terms and the ability to meet obligations. Lastly, chapter 5 What action should the CMAA take when first processing mail?CMAA test review. Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change?What is the priority action for a medical administrative assistant to take when making a financial policy change. Notify all patients of the fee schedule policy change.
Which of the following is another name for the patient encounter form?Superbills, also known as "Encounter Forms", "Charge Slips", or "Fee Tickets", are pre-printed forms that are used to document the charges, via procedure codes, associated with a patient visit along with supporting information, such as diagnosis codes, that are required to bill insurance companies.
Which of the following should a medical administrative assistant give to a patient when scheduling?Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit? An appointment reminder. A patient is afebrile and has rhinorrhea.
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When a CMAA calls out a patients name in the waiting room the first and last name can be called out?
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