Test Prep This preview shows page 1 - 3 out of 10 pages. QUESTION 11.Which of the following is an advantage to using the direct approach when refusing routine requests?It offers advice about how the audience can pursue other possibilitiesThe audience gets their answer quicklyThe audience can modify their expectations of youHigh stakes issues become less importantIt is easier to establish a profession tone for the message 1 pointsQUESTION 21.When you're composing a routine request, all of the following EXCEPT Get answer to your question and much more 1 pointsQUESTION 31.When you're writing a routine reply to a positive message, your readers will generally be ________ what you have to say, so you can use the ________ in your reply. Get answer to your question and much more resistant to; indirect approach1 pointsQUESTION 41.Which of the following is one of the five goals of communicating negative information? Get answer to your question and much more 1 pointsQUESTION 51.How can a routine, positive message be used as a resale message when writing to a customer?By reinforcing the wisdom of a purchase selectionBy writing a short and specific messageBy minimizing negative informationBy using an indirect approachBy acknowledging the order Get answer to your question and much more Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 10 pages? Upload your study docs or become a Course Hero member to access this document Tags Writer, legal counsel Which of the following is used to begin a routine request when using the direct approach?Strategy for Routine Requests
Using the direct approach, open with your main idea, which is a clear statement of your request. Use the body to give details and justify your request, then close by requesting specific action.
When should the direct approach be used if responding to a request for information or action?1. When should the direct approach be used? Answer: When you write messages that contain positive news or straightforward information that is neutral, a direct approach is usually the best choice.
When using an indirect approach the message should start with what?The indirect approach for delivering bad news has five main parts:. Open with a buffer statement.. Explain the situation.. Break the bad news.. Redirect or provide alternatives.. End politely and forward-looking.. When using the direct approach for a negative message which of the following should open the message?A negative message using the direct approach opens with the bad news, proceeds to the reasons for the news, and ends with a positive statement aimed at maintaining a good relationship with the audience. Stating the bad news at the beginning has two advantages: It makes a shorter message possible.
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Which of the following is an advantage to using the direct approach when refusing routine requests?
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