Paralanguage is the music language. Patients receive signals about your attitude toward them from the pitch, stress, tone, pauses, speech rate, volume, accent, and quality of your voice. Show
Body Language- Patients quickly perceive nonverbal communication such as the tone of voice, speed of speech, and position of the leaker's extremities and torso. Positive nonverbal cues increase the quantity and quality of communication and improve the history. EX eye contact, smiling, responding candidly, and using a friendly tone of voice. Negative nonverbal cues also can be used to i improve history. For example: looking puzzled may prompt the patient to elaborate on exactly ow an injury occurred and may provide the radiologist with details on the direction of the force that caused a fracture. Touch- 3 types: Professional appearance- look confident and competent and makes patients feel comfortable. Personal Hygiene- behavior similar to appearance. Physical Presence- Posture is I'm portent because it is perceived as relating to confidence and self-esteem. Facial expressions. Visual Contact- Eye contact may help ensure that questions, instructions, and other information have been understood. ANS: B The elements of the communication process include a referent (i.e., event or thought initiating the communication), a sender (i.e., person who initiates and encodes the communication), a receiver (i.e., person who receives and decodes, or interprets, the communication), the message (i.e., information that is communicated), the channel (i.e., method of communication), and feedback (i.e., response of the receiver). Recommended textbook solutions
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AES- Communication module 3/6 Terms in this set (24)What is communication barrier? can make it difficult for someone to send a clear message, understand the message being sent, or provide appropriate feedback. What forms can communication barriers take and what can they be caused by? can be environmental and personal. And they can be caused by physical disabilities, psychological issues, and cultural diversity. What can personal barriers result from? from emotions and attitudes, resistance to change, preconceptions, and self-absorption. Selective comprehension is when people only hear what they want to hear. Selective memory is when a person only recalls part of a message. Complacency people may not act on a message if they do not care enough to do so. How does pre-conception differ from prejudice? are typically directed toward to a single person, rather than a group How does self absorption inhibit communication? When people are preoccupied with their own problems, schedules, day-dreaming, and other issues, they can miss much of the message coming from another person. Why is it necessary to eliminate negative attitudes? so their is no confusions. What is culture? includes values, beliefs, and customs that are common among a group of people. What are some cultural communication barriers? language, health practices and beliefs, eye contact, and religion. How can a healthcare worker overcome a language barrier? If the patient has some English-speaking ability, the health care worker can speak slowly and use simple words and gestures or pictures. If the patient has no English-speaking ability, then the health care worker should find an interpreter, if possible. What should a healthcare worker do in the event of health belief conflict?
health care worker must keep in mind that the patient has the right to refuse treatment. How can a healthcare worker be mindful of a patient's religious believes? health care workers to be aware of some common religious influences so that they can effectively treat and interact with patients of various backgrounds. What are some physical communication barriers? hearing, vision, and speech, other physical challenges, mental challenges, and current physical and mental state. How can a healthcare professional communicate with someone who is hearing impaired? They must utilize body language and gestures to help emphasize their words, speak clearly, using brief sentences What can a health care worker do to help the patient who is visually impaired? speaking softly, announcing their presence, describing procedures as they are happening, and explaining unusual noises. How can healthcare workers communicate more efficiently with someone who has speech challenges? They should speak in a normal tone of voice and use simple language and phrases. How should a healthcare worker interact with a patient who is physically or mentally challenged? treat these patients with calmness, respect, and courtesy What are some reasons why a person might not be able to communicate properly at the current time? because of the effects of the medicine on the body.
What are examples of environmental barriers? noise and activity levels, physical arrangement and comfort, and time How can healthcare workers handle noise and activity levels? Health care workers should strive to control the noise and activity levels in common areas How can healthcare workers handle physical arrangement and comfort? Health care workers should try to make the physical arrangement as welcoming and comfortable as possible for themselves and for patients. How can a healthcare worker deal with time constraints? Health care workers who are in a hurry must be very careful to make their time limits invisible to their patients. Students also viewedCommunicating with Patients7 terms jennifer_dml Communication Barriers (communications)13 terms Daejah_Brown Documentation13 terms jennifer_dml basic communication// intro to healthcare31 terms lauren12102003 Sets found in the same folderBasic Communication22 terms Sindy51 Interpersonal Communication Unit14 terms Sindy51 Communicating with Patients Unit10 terms Sindy51 Documentation unit14 terms Sindy51 Other sets by this creatorCommunication Technology unit11 terms Sindy51 Interviews and resignations unit10 terms Sindy51 Applications and resumes unit12 terms Sindy51 Entering the workforce unit24 terms Sindy51 Other Quizlet setsStats and Prob- Chapter 430 terms brookemcnitt1 Final Study Guide16 terms alexisnsamuels Accounting test 2116 terms nwilmot13 Macro Final Uark (Eric Neuyou)169 terms Madelinejjeffries How can you communicate with a patient who is hard of hearing quizlet?To facilitate communication with a hearing-impaired person, face the patient when speaking, speak slower and in a normal tone, talk toward the patient's best or normal ear, articulate clearly, and demonstrate ideas you wish to convey. You should also position yourself so the light is on your face when you speak.
Which technique would the nurse use to facilitate communication with a hearing impaired patient?Speak clearly, slowly, distinctly, but naturally, without shouting or exaggerating mouth movements. Shouting distorts the sound of speech and may make speech reading more difficult. Say the person's name before beginning a conversation.
What are the goals for verbal communication in a health care setting?What are goals for verbal communication in a health care setting? Establish rapport, Obtain information from patients, Confirm understanding, Relay information to other health care workers, and Give instructions to patients.
What is the best way to speak and present yourself as a healthcare professional?Speak softly to them, announce your presence, describe procedures, explain unusual noises, volunteer to turn on more lights, use bigger body gestures. How can health care workers communicate more efficiently with someone who has speech challenges? Be patient and speak clearly, encourage the patients to speak slowly.
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