During work flow analysis, an organizations planners need to analyze ______. (check all that apply)

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Terms in this set (65)

In seeking to determine the "one best way" to perform a job, industrial engineers work to identify

...

In which of the following situations can simplifying jobs be most beneficial?

...

The process of analyzing the tasks necessary for the production of a product or service is called

...

During work flow analysis, an organization's planners need to analyze

...

Jobs that involve teamwork tend to require an organizational structure based on which of the following?

...

Brooke is a freelance talent acquisition consultant. She is not employed directly by any company. She works for several clients based on their requirements and helps them hire the right individuals for their organizations. Brooke is a(n)

independent contractor.

Jobs that involve teamwork tend to require an organizational structure based on which of the following?

divisions

What is the name of the process of obtaining detailed information about specific jobs?

job analysis

How does work flow design assist managers?

It helps them assess the tasks needed to make a product or a provide a service.

When creating a job description, a human resource manager should include TDRs, which stands for the tasks, duties, and ______ a particular job entails.

responsibilities

Work flow analysis identifies the products of any work unit. What are these products called?

outputs

Katrine knew the best person for the job would have a college degree in English and work experience in the marketing communications field. Katrine is describing a job

specification

What is the term for the activities that the members of a work team use to produce a specific output?

work processes

If an organization's structure is based on function, workers (select all that apply)

a. work in teams
b. end to have low authority.
c. work alone on specialized tasks.
d. tend to have high authority

b. tend to have low authority.
c. work alone on specialized tasks.

True or false: To achieve high-quality performance, an organization needs to match job requirements and people by performing a job analysis.

True

Which of the following accurately describes KSAOs?

characteristics of people

A job ______ is a list of the tasks, duties, and responsibilities that a particular job entails.

description

What is the drawback of using information for analyzing jobs from people who currently hold that position?

They tend to exaggerate what they do to appear more valuable to the organization.

A list of the knowledge, skills, abilities, and other characteristics an individual must have to perform a particular job is called a _____.

specification

What is the standardized job analysis survey that contains questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs?

Position Analysis Questionnaire

During work flow analysis, an organization's planners need to analyze (select all that apply)

a. what work processes need to be used.

b. how many workers will be needed.

c. the inputs required for the work processes.

d. the company's organizational structure.

a. what work processes need to be used.

b. how many workers will be needed.

c. the inputs required for the work processes.

What is the purpose of the Fleishman Job Analysis System?

To determine what abilities are required to perform a specific job

KSAOs are important when hiring someone for a job because they refer to the knowledge, ______, abilities, and other characteristics that an individual needs to have to perform the job.

skills

In analyzing teamwork, what is the term that describes the degree to which team members have specialized knowledge?

skill differentiation

According to research, who may be the most accurate when reporting information about job tasks?

supervisors

What process is considered the building block of human resource management?

analyzing jobs

What is the purpose of the Position Analysis Questionnaire (PAQ)?

To compile detailed descriptions of specific jobs

A(n) ______ is an area of personal capability that enables employees to perform their work successfully.

competency

True or false: In general, analysts agree that in the near future, most human workers will be replaced by new technology such as artificial intelligence and robotics.

False

Who does the Fleishman Job Analysis System use to evaluate a job in terms of the abilities required to perform the job?

subject-matter experts

The process of defining how work will be done and what tasks will be needed in a given job is called job

design.

Alysa thought it would be best to put Connor in charge of making decisions for the accounting team and Bethany in charge of making decisions for the marketing group. Which aspect of analyzing teamwork is Alysa using?

authority differentiation

The study of jobs to find the simplest way to structure work in order to maximize efficiency is called ______ engineering.

industrial

Which human resources program does not require information gleaned from job analysis?

payroll administration

The process of job analysis focuses on work tasks and outcomes, while competency models focus on

how people work.

The Jobs Characteristics Model was developed as a method to make jobs more
efficient.

motivating.

One major trend in job analysis is related to which of the following?

determining which jobs are better suited for humans versus computers

To design jobs effectively, one must fully understand the job itself and

its place in a work unit's work flow process.

A single worker at the ice cream production plant used to fill the container, put the lid on the container, seal the container, and then place it in the packing box. Today the process is not as complex because the assembly line has been designed for two workers to get the job done at an even faster rate. Structuring the assembly line to maximize efficiency is an example of which of the following?

industrial engineering

What is one objective of broadening the types of tasks (known as enlargement) performed in a job?

to make jobs less repetitive

Which of the following is not a characteristic addressed by Hackman and Oldham's Job Characteristics Model?

frustration

Job ______ refers to enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.

extension

The process of defining how work will be done and what tasks will be needed in a given job is called job

design

Employees moving among several jobs on a company production line demonstrates which of the following?

job rotation

The concept of broadening the types of tasks performed in a job is called job __.

enlargement

Heidi was told by her manager that she could now authorize product returns without consulting him first. What is this an example of?

job enrichment

The Jobs Characteristics Model was developed as a method to make jobs more

motivating

What type of work team has authority for an entire work process or segment?

self-managing

Trevor's boss told him that he would now also be responsible for answering the phones and filing correspondence in addition to the tasks he already did. This provided Trevor with an even wider range of tasks and is an example of what?

job extension

What is the scheduling policy that allows full-time employees to start and end their workday at any time within the stated guidelines of the organization?

flextime

Nishi works at an assembly plant. On Monday and Tuesday, she packs boxes, on Wednesday she labels boxes, and on Thursday and Friday she loads boxes on the truck. Nishi's job is an example of job

rotation.

Marcus and Felicia teach a fifth-grade class together. Marcus teaches all morning classes, and Felicia teaches in the afternoon. This working arrangement is an example of what?

job sharing

Job ______ occurs when employees are given more decision-making authority in their jobs.

enrichment

Which of the following tasks do self-managing work teams typically perform? (select all that apply)

a. schedule work

b. resolve company-wide problems

c. establish human resources policies

d.hire team members

a. schedule work

d. hire team members

While her manager gets to the office by 7:00 a.m., Devin arrives at 9:00 a.m. after dropping off her children at school. It is company policy that employees can create their own hours as long as they are in the office between 10:00 and 2:00 each day and put in 40 hours each week. This work schedule is an example of

flextime

A schedule in which full-time employees complete their weekly hours in fewer than five days is called a _____ workweek.

compressed

A work option in which two part-time employees perform the tasks of a single job is called

job sharing

Which of the following terms is used to describe employees who don't work at a centrally located office but instead work out of their homes or another space?

telework

The facilities manager at the warehouse requested that the height of the assembly line be raised by eight inches to make it more comfortable for the workers. Many of the workers had been complaining of back pain because the line was too low. This demonstrates the importance of ______ in the workplace.

ergonomics

During the summer, Heather's office works four 10-hour days so that they can take Friday off. This is an example of a ______ workweek.

compressed

What are some ways to simplify the mental demands of an employee's job? Check all that apply.

a. Provide clear instructions.
b. Minimize down time.
c. Minimize information.
d. Broaden project scope.
e. Install adequate lighting.

a. Provide clear instructions.
c. Minimize information.
e. Install adequate lighting.

Dana works out of her home instead of at the central office. This demonstrates the idea of _____, or telecommuting.

telework

What is the interface between an individual's physical self and the characteristics of the physical work environment?

ergonomics

Which of the following tasks do self-managing work teams typically perform?

- hire team members
- schedule work

True or false: Technology has reduced job demands and errors in all work situations.

False

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What are the three categories of inputs involved in a work flow analysis?

Work flow analysis identifies the input required to carry out the work processes. Inputs fall into three categories: raw inputs (material and information), equipment and human resources (knowledge, skills and abilities).

How does work flow design assist managers?

How does work flow design assist managers? It helps them assess the tasks needed to make a product or a provide a service. Work flow analysis identifies the products of any work unit.

What is the purpose of the Fleishman Job Analysis System?

General Description. Purpose: The FJAS determines the levels of knowledge, skills, and abilities (KSAs) required for performing a wide range of jobs / tasks. Each KSA is clearly defined and spans human abilities concerning cognitive, psychomotor, physical, and sensory-perceptual performance.

Is the process of analyzing the task of a product or service prior to allocating and assigning these tasks to a particular job category or person?

Work-flow design is the process of analyzing the tasks necessary for the production of a product or service, prior to allocating and assigning these tasks to a particular job category or person.