All of the following are common methods of obtaining information about applicants except

orientation Introduction of new employees to an organization, work unit, and job is known as ____.

element A ____ is an aggregation of two or more micromotions and is usually thought of as a complete entity.

position Duties, when combined with responsibilities (obligations to be performed), define a ____.

Downsizing. The laying off of large numbers of managerial and other employees is known as:

Safety and health

Which of the following major human resource functions would include providing assistance to employees with personal problems that influence their work performance?

Methods study Which of the following identifies the motions and movements necessary for performing a task or job?

TRUE

One of the human resource functions is to provide assistance to employees with personal problems that influence their work performance.

job description A ____ explains, in written form, what a job is called, what it requires to be done, where it is to be done, and how it is to be done.

occupation

Alisha has worked as a receptionist in different companies. Irrespective of the organization she works for, her job requires similar skills, effort, and responsibility. Thus, being a receptionist may be viewed as a ____.

Financial management.

The major functions of human resource management identified by the Society for Human Resource Management (SHRM) include all of the following EXCEPT:

FALSE An aggregation of two or more tasks is known as an element.

TRUE A human resource department normally acts in an advisory capacity and does not have authority over operating managers.

FALSE A group of similar jobs forms a task.

TRUE A job description should be a formal, written document, usually from one to three pages long.

Providing support to operating managers on all personnel matters.

The primary function of the human resource department within an organization has been identified as that of:

It is a group of identical positions. Which of the following statements is true about a job?

job analysis Pertinent information relating to the nature of a specific job is determined via ____.

occupation A grouping of similar jobs or job classes is known as a ____.

job description A ____ is a written synopsis of the nature and requirements of a job.

Human resource development Which of the following major human resource functions would include building effective teams within an organizational structure?

Work sampling

______ is a type of observation method of job analysis that is based on taking statistical samples of job actions throughout a workday, as opposed to continuous observation of all actions.

micromotion The simplest unit of work that involves a very elementary movement is known as a ____.

elements A grouping of work ____ makes up a work task.

women According to a survey published in Monthly Labor Review, January

2012, approximately 45 percent of the new entrants during the 2010- 2020 time span will be ____.

Motion study In the context of job analysis methods, which type of observation study is also known as a methods study?

Asian The ____ labor force is the smallest group in the U. labor force.

Reengineering

Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed is known as ____.

goodwill

When an organization is sold, the purchase price may be higher than the total value of its physical and financial assets. This difference is sometimes called ____.

Completing an employment application form. The first step in the employee selection process is:

Screen out unqualified applicants The purpose of an employment application form is to:

Selection Which of the following normally follows recruitment?

Headhunter Which of the following sources of recruitment concentrates on high- level, or executive, recruiting?

Psychomotor test Which of the following tests is most likely to be administered while hiring people to fill assembly-line jobs?

Job posting and bidding

____ is an internal method of recruitment in which notices of available jobs are displayed in central locations throughout an organization and employees are given a specified length of time to apply for the available jobs.

Applicant flow record A ____ is used by a company to obtain information from a job applicant that could be used to illegally discriminate.

Officially request that the human resource manager take action to fill a particular position.

A personnel requisition form is used to:

The employer can show that such a policy is job related.

An employer can refuse to hire on the basis of an applicant's prior arrest and conviction record, if:

Refraining from notifying unsuccessful bidders as to why they were not accepted

The human resource team at BMD Inc. wants to recruit for some senior-level positions from within the organization before it turns to other sources of recruitment. The team has devised a job posting and bidding program. Which of the following practices will make the program less successful?

interest tests The primary problem with using ____ for employee selection purposes is that responses to the questions are not always sincere.

Aptitude tests.

Prior to the Equal Employment Opportunity Commission (EEOC) rendering it as irrelevant to actual job performance, the general intelligence test was among the most frequently used:

They place people in temporary positions.

Which of the following statements is NOT true about an employee leasing company?

Recruitment ____ involves seeking and attracting a pool of people from which qualified candidates for job vacancies can be chosen.

seniority When hiring from internal sources, ____ usually plays a greater role in unionized organizations.

Interest tests Which of the following tests is based on the assumption that people are more likely to be successful in jobs they like?

Job knowledge tests ____ are used to differentiate experienced and skilled workers from

FALSE

When recruitment is done from internal sources, it increases the likelihood of employees having inaccurate expectations from an organization.

Aptitude tests ____ measure a person's capacity or potential ability to learn and perform a job.

FALSE Polygraph tests are widely used today to screen out undesirable job candidates.

TRUE A job specification may be prepared as the concluding section of a job description.

TRUE A thorough job analysis often uncovers unsafe practices and/or environmental conditions associated with a job.

Recruitment Which of the following is a prerequisite to the selection process?

It increases the likelihood of an employee having inaccurate expectations from an organization.

Which of the following statements is NOT true about recruiting from internal sources?

Campus recruiting activities are usually coordinated by the university placement center.

Which of the following statements is true about a campus recruitment process?

Outsourcing Subcontracting work to an outside company that specializes in that particular type of work is known as ____.

operating managers In small organizations, most human resource functions are performed by the owner or by ____.

Employee and labor relations

Which of the following major human resource functions within an organization would include designing discipline and grievance handling systems?

Rightsizing Continuous and proactive assessment of mission-critical work and its staffing requirements is known as ____.

It preceded the DOT system, currently used by the federal government.

Which of the following statements is NOT true about the Occupational Information Network (O*NET) system?

proficiency test A word processing test given to applicants for a secretarial job is an example of a ____.

personality tests The Rorschach inkblot test and the Thematic Apperception Test (TAT) are examples of ____.

Recording of such information can be proven as discriminatory.

Questions about a person's race, color, national origin, or religion should be avoided in an application form because:

selection The process of choosing from those available the individuals who are most likely to perform successfully in a job is known as ____.

Includes a statement that termination could result due to falsification of any information.

One of the best ways to encourage employment application form accuracy is to:

Talent management

_____ refers to the broad spectrum of human resource activities involved in obtaining and managing an organization's human resources.

Cliques may develop within an organization.

Which of the following is a typical disadvantage associated with employee referral?

New ideas and innovations may be stifled.

Which of the following is a disadvantage generally associated with recruiting from internal sources?

Mental Measurements Yearbook

The ____ is a handbook that summarizes a wide variety of commercial tests and also provides an evaluation of the tests by several experts.

Additional time required to deal with special interest groups

Which of the following is a disadvantage of increasing organizational diversity?

It is primarily used to analyze jobs involving short and repetitive cycles.

Which of the following statements is true about the motion study method of job analysis?

The knowledge, skills, abilities, and other characteristics needed to perform a job

Which of the following information does a job specification provide?

The pool of talent available is substantially larger.

Which of the following is an advantage of using external sources for recruiting personnel as opposed to hiring internally?

Human resource research Which of the following major human resource functions would include providing a human resource information base?

Job posting and bidding Which of the following is an internal source of recruitment?

FALSE Professional employer organizations (PEOs) place semi-skilled employees in short-term jobs.

Groups of peers are responsible for a particular area or task. In organizations using self-managed work teams:

TRUE

Functional job analysis uses standardized statements and terminology to describe the content of jobs.

Increasingly involved in their organization's strategic and policy-making activities.

In the majority of Fortune 500 companies, the head of the human resource department, usually a vice president, answers to the chief executive officer (CEO) of the company. In many companies, the head of the human resource department sits on the board of directors, the planning committee, or both. These trends are indicative of how human resource managers are:

FALSE

State employment agencies provide free service for individuals seeking employment and charge a contracted figure from business organizations seeking employees.

TRUE Downsizing involves laying off large numbers of managerial and other employees.

TRUE

The Privacy Act of 1974 prevents government agencies from making their employment records available to other organizations without the consent of the individual involved.

Physical examination

Which of the following steps of an employee selection process is required only for an individual who is offered a job and the job offer is contingent on the individual passing this test?

Campus recruiting According to a study, which of the following is a poor source of recruitment in terms of employees' performance?

Polygraph tests Which of the following tests is based on a series of cause-and-effect assumptions like lying causes fear and guilt?

It emphasizes that employers should design jobs by taking a holistic, or systems, view of the entire job situation.

Which of the following statements is true of the sociotechnical approach to job design?

An interviewer allows a single prominent characteristic of a job candidate to dominate judgment

In a job interview, the halo effect occurs when:

design of the job analysis procedure. analysis?

360-degree feedback

Which of the following performance appraisal methods is also referred to as multi-rater assessment?

Alternation ranking

Gerald is conducting a performance appraisal of the employees in his department, ranking them from the most to the least valuable. He lists the names of the employees to be rated on the left side of a sheet of paper. Then he chooses the most valuable employee on the list, crosses that name off the left-hand list, and puts it at the top of the column on the right-hand side of the paper. Next, he selects and crosses off the name of the least valuable employee from the left- hand column and moves it to the bottom of the right-hand column. Gerald repeats this process for all of the names on the left-hand side of the paper. The resulting list of names in the right-hand column gives a ranking of the employees from the most to the least valuable. Identify the ranking method Gerald is using.

Needs assessment.

A systematic analysis of the specific training activities an organization requires to achieve its objectives is called:

The new employee's manager

In an organization, who has the primary responsibility for a new employee's job training?

Training managers in conducting performance appraisals

Which of the following is a typical responsibility of a human resources department regarding performance management?

Performance appraisal.

The process of evaluating and communicating to an employee how he or she is performing a job and establishing a plan of improvement is referred to as:

essay

The ____ appraisal method requires that the evaluation describe an employee's performance in written narrative form.

Effort

____ refers to the amount of energy (physical and/or mental) an individual uses in performing a task.

Environmental factors as performance obstacles.

An employee's lack of time or conflicting demands upon it, inadequate work facilities and equipment, restrictive policies that affect the job, lack of cooperation from others, type of supervision, temperature, lighting, noise, machine or equipment pacing, shifts, and even luck, are all examples of:

A month.

Ideally, the human resource department should conduct a scheduled follow-up to the initial orientation after a new employee has been on the job for:

Measuring objective achievement

Which of the following is a typical step in the management by results process?

Employees and union relations.

In an organizational orientation program, the rights of managers and supervisors would be covered under the topic:

Human resource specialists who are trained in performing job analyses.

Effective observations for determining an organization's training needs can be adeptly conducted by:

Modifying the effects of effort, ability, and direction. Environmental factors should be viewed as:

In brief sessions spread over several days.

The human resource department of Inverta Systems Inc. is redesigning its existing new employee orientation program. To ensure that the new orientation program is effective, the company should conduct the orientation:

Abilities. Personal characteristics used in performing a job are called:

It allows the active participation of both managers and job incumbents.

Maroon Hotels Inc. is using the behaviorally anchored rating scale (BARS) method of employee performance appraisal. What is the advantage of using BARS?

Forced-choice rating

Which of the following is a method of performance appraisal that attempts to eliminate evaluator bias by making a rater rank statements that are seemingly indistinguishable or unrelated?

Performance.

The degree of accomplishment of the tasks that make up an employee's job is called:

Organizational reward system.

The senior management of Coral Isle Hotels wants to introduce performance management systems within the organization. To provide a powerful incentive for the employees to work diligently, the management should link the systems to a:

Management by objectives

Which method is most commonly reserved for appraisal of managers and professionals?

Forced distribution method

Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped, or "normal," curve?

Diversity. Determinants of performance include all of the following EXCEPT:

The human resource department. An orientation kit is normally prepared by:

Evaluators are unlikely to interpret written descriptions in the same manner due to differences in background, experience, and personality.

Pals Computer Inc. is using the graphic rating scale method for its employees' performance appraisal. Which of the following is a major weakness of this appraisal method?

Human resource department and the top management of the company.

A new employee's orientation responsibilities are normally shared between the:

Buddy system

In some organizations, a new employee's coworkers conduct the job orientation. This type of an orientation is termed a ____.

Construction and manufacturing trades. About two-thirds of apprentice able occupations are in the:

Job rotation Which of the following is sometimes called cross training?

Advances on pay

Which of the following organizational orientation topics is classified within the compensation area?

Apprenticeship training

____ involves giving instruction, both on and off the job, in the practical and theoretical aspects of the work required in a highly skilled occupation.

Performance standards and basis of performance evaluation

Which of the following topics should be covered during a departmental and job orientation program as opposed to during an organizational orientation program?

key point

A ____ is any directive or information that helps an employee perform a work component correctly, easily, and safely.

Yes-or-no responses. In the checklist appraisal method, a rater indicates judgments using:

Union contract provisions

Which of the following topics should be covered during an organizational orientation program as opposed to during a departmental or job orientation program?

The Civil Service Reform Act

Which of the following acts does not permit the use of ranking methods for federal employees?

factors" during organizational orientation programs?

A human resource manager

Who conducts the job orientation for a new employee in a "buddy system"?

employee referrals

A study found that turnover rates for employees hired through ____ were lower than for employees hired through the other methods.

Impact of uncontrollable factors on sales.

A major disadvantage of commission plans as an incentive pay system is the:

Compensable factors.

Characteristics of jobs that an organization deems important to the extent that it is willing to pay for them are termed:

To reduce pay grievances by reducing their scope Which of the following is a potential use of job evaluations?

It is easy to explain.

Which of the following is an advantage of the job ranking method of job evaluation?

Bonus.

A reward offered on a one-time basis for high performance is referred to as a:

Is not permanent and would need to be earned during each designated period.

To employers, an advantage of incentive pay over salary increases is that it:

Perpetuated year after year.

A merit pay increase is: ~Paid only if an employee is not eligible for bonus.

TRUE

One advantage of individual incentive plans is the direct observable relation between rewards and individual performance.

Individual incentive plans help employees see the clear relationship between their actions and rewards.

Linda, a human resource executive, is trying to convince her colleagues that their organization should use an individual incentive plan as opposed to group incentive plans. Which of the following can Linda use as an argument to support her views on the individual incentive system?

TRUE

Under an incentive stock option (ISO), a manager does not have to pay any tax until he or she sells the stock.

It is susceptible to abuse by evaluators due to generalities

Which of the following is a disadvantage of the job classification method of job evaluation?

TRUE

The job classification method of job evaluation is also called job grading. TRUE Piece rate plans have been in effect for over 150 years.

Based on performance. One requirement of an incentive plan is that it be:

TRUE

Base wages and salaries are the hourly, weekly, or monthly pay that employees receive in exchange for their work.

Personal interviews

What is the most reliable and most expensive method of surveying wage data?

stock appreciation rights

Under ____, an executive is allowed to relinquish a stock option and receive from the company an amount equal to the increase in the stock price from the date the option was granted.

Cost-of-living allowances.

Managerial personnel generally receive incentives in the form of all of the following EXCEPT:

30

A good rule of thumb when doing a wage survey in conjunction with either the point or factor comparison method is that a minimum of ____ percent of the jobs in an organization should be surveyed to make a fair evaluation of the organization's pay system.

Price-vesting options. Performance-vesting options are also called:

Should approve all details of the incentive plan.

If incentives are to be based on performance, all of the following are necessary concerning the affected employees EXCEPT that employees:

Clearly communicate how the system works.

The key to having a successful suggestion system, as a means to reward employee suggestions, is to:

point method The ____ of determining job value is objective and quantitative.

Monetary scale.

JF Software Inc. has decided to use the factor comparison technique for job evaluation. This method will require evaluators in the organization to conclude the evaluation by linking each compensable factor to a:

commission

The incentive pay plan typically identified with many salespeople, which rewards employees, at least partly, on the basis of sales volume is termed a ____ plan.

point method

In the ____ of job evaluation, job subfactors are used to describe compensable factors in detail.

FALSE

The first step in a job evaluation program is to gather information on the jobs being evaluated.

Standard hour plan.

A pay plan in which an individual is paid for the typical time required to complete a job is a:

Job evaluation.

The primary method for determining the relative worth of jobs to an organization is termed:

FALSE

Incentive plans usually function in place of the base wage/salary structure.

FALSE

Research indicates that organizational suggestion systems are basically a waste of time and money for employers.

It is not easily adapted to changes in the jobs being evaluated.

Which of the following is a disadvantage of the factor comparison method of job evaluation?

FALSE

Job evaluation is a systematic determination of the value of each job in relation to other jobs outside an organization.

The average output of a typical employee

WM Automobiles Inc. is using the work standards approach to performance appraisal. Which of the following should the company use as a standard to evaluate a production worker's performance?

For fear of minimizing the significance of benefits to total compensation.

Most employers have dropped the word "fringe" from the term "fringe benefits":

One approach for establishing pay grades and ranges is to have a relatively large number of grades with identical rates of pay for all jobs within each grade. Which of the following is true about pay grades and ranges?

Troubled Asset Relief Program.

A new law was passed that prohibits cash bonuses and other incentives for the five most-senior officers and the 20 highest-paid executives at companies that have received funds under the:

Wages paid apprentices usually begin at half those paid fully trained employees. Which of the following is true of apprenticeship training?

Payment for time worked. Major categories of benefits include all of the following EXCEPT:

surveys is that it is difficult to find jobs that are directly comparable.

work standards

The ____ approach to performance appraisal is most frequently used for production employees and is basically a form of goal setting for these employees.

Calculated on the basis of an individual's wages received in the previous period of employment. Generally, unemployment compensation is:

State disability insurance

To make its compensation structure attractive, SatLight Inc. is initiating new fringe benefits to be included in the structure. Which of the following employee benefits is legally required?

their jobs and levels of performance

To keep its compensation system fair and competitive, GD Systems Inc. has developed a new base wage and salary system. The primary objective of this system should be to establish an equitable compensation for employees based on ____.

Reduces the number of pay grades in a salary system. Broadbanding:

Defined-contribution plan. The 401(k) retirement plan is the most popular type of:

Broadbanding

Conventional base pay systems compensate employees based on the work required to do a specific job as determined by job evaluations. Which of the following approaches was created to provide additional flexibility to conventional base pay systems?

Disregard variations in job descriptions.

The following guidelines should be followed when conducting wage and salary surveys EXCEPT:

Be eligible to receive money paid into the fund.

Vesting in a pension or retirement plan means that an employee upon departure from the company would:

Reaction

Which of the following areas of training evaluation assesses how much did the trainees like a training program?

Recency

Brenda had been consistently meeting all her deadlines and performance standards over the past year. However, due to certain health issues, her performance over the last six weeks has been below average. Brenda's manager turned in a poor performance appraisal based on her performance over the last month. Which of the following errors in performance appraisals does this case reflect?

An element of coinsurance exists in the workers' compensation coverage. Which of the following is true about workers' compensation?

Mandatory for employees and employers.

As a federally administered insurance system, social security is, for the most part:

Nonmanagerial personnel, like managerial personnel, also widely hold stock options.

Which of the following is true regarding stock options for nonmanagerial personnel?

The members of a group may not perceive a direct relationship between their individual performances and that of the group.

The management at Virtue Infra Inc. has decided to reward good performance within the organization through group incentives. Which of the following is a negative impact the firm will have to face as a result of using group incentives?

The system is easy to keep current as jobs change.

Which of the following is an advantage of the point method of job evaluation?

Leniency Which of the following is an error that occurs in performance appraisals when a manager's ratings are grouped at the positive end

instead of being spread throughout the performance scale?

Differential piece rate plan

Which of the following is an individual incentive plan devised by Frederick W. Taylor that pays one rate for all acceptable units produced up to some standard and then a higher rate for all pieces produced if the output exceeds the standard?

Cash-balance plan.

From the employers' perspective, a less costly and lower- maintenance hybrid of the traditional defined-benefit plan is termed a:

Favorable tax treatment. Qualified stock options are known for their:

Demographic changes in our society. The financial crisis social security faces stems from:

Job-related illness or injury. Workers' compensation is most frequently associated with:

After a given number of pieces have been produced.

Taurus Apparel Inc. uses a differential piece rate plan to reward good performance among its employees. In this incentive plan, the rate paid per unit produced is raised:

Base wages or salaries.

Ordinarily, the largest portion of an employee's total compensation consists of:

Rewarding employees through the base wage or salary structure

Which of the following is the least effective practice when rewarding employees' good performance within an organization?

Ensure the solvency of pension plans.

The Employee Retirement Income Security Act (ERISA) is designed to:

Compulsory in most states. Generally, workers' compensation is:

Market value exceeds the exercise price.

For premium-priced stock options, a stockholder realizes a gain only when the:

Externally equitable.

An organization's compensation system should produce a base wage/salary structure that is:

Is relatively time-consuming and costly to develop. A major disadvantage of the point method of job evaluation is that it:

Wage and salary curve.

A graphical depiction of the relationship between the relative worth of jobs and their wage rates is termed:

It is based on highly objective factors.

Which of the following is an advantage of the work standards approach to performance review?

Immediately following the training.

Questionnaires evaluating trainees' reactions to training are normally administered:

FALSE

The most common practice in the checklist method of performance appraisal requires an evaluator to rank a set of statements describing how an employee carries out the duties and responsibilities of a job.

TRUE

Restricted stock plans normally require that an executive remain with a company for a number of years after the grant in order for him or her to cash them in.

FALSE

Stock option plans are generally designed to give managers an option to buy company stock at the existing market price.

FALSE

There is a universal set of compensable factors that can be used by all organizations when developing methods for determining the value of various jobs.

TRUE

Most wage and salary systems establish pay ranges for jobs based on the relative worth of the job to an organization. FALSE The factor comparison method of job evaluation is similar to the point method with the exception that the factor comparison method

TRUE A strike is the collective refusal of employees to work.

Danbury Hatters case

____ is a landmark case of 1908 in which the Supreme Court ruled that the Sherman Anti-Trust Act applied to all unions.

Courts place a narrow interpretation on the term property.

In a labor dispute between the employees and owners of Arrow Products Inc., a local court has been asked to issue an injunction. Which of the following statements is NOT true regarding the use of injunctions in this situation?

FALSE

When an employee has a complaint against management, the employee normally uses the organization's disciplinary procedure to resolve the problem.

FALSE

Falsifying an employment application is not grounds for discipline, unless discovered at the time the application was completed.

Management takeover. Labor unions typically bargain for all of the following EXCEPT:

It set up the administrative machinery for handling labor relations within the railroad industry.

Which of the following statements is true regarding the Railway Labor Act?

Gives an employee the right to appeal a disciplinary action taken against him or her to the manager's superior. An open-door policy:

Injunction.

A court order to stop an action that can result in irreparable damage to property when a situation is such that no adequate remedy is available is known as a:

Begin with new hires only.

Tison Systems Inc. is introducing a new employment arbitration program within the organization. This will generally:

Would allow a company to fire one employee for a transgression and retain another employee who engaged in similar behavior. The employment at will doctrine:

Yellow-dog contract.

An agreement between an employee and an employer stipulating that, as a condition of employment, the worker would not join a labor union is known as a:

TRUE

Employment at will permits an employer to terminate an employee for good reason or for no reason.

TRUE

The Hitchman Coal & Coke Co. v. Mitchell case upheld the legality of yellow-dog contracts.

FALSE

A yellow-dog contract makes it mandatory for all employees to join a labor union.

The Clayton Act

Which of the following acts was called the "Industrial Magna Carta" by Samuel Gompers, one of the leading spokespersons of the early labor movement?

Wagner Act

The ____, passed in 1935, gave employees the right to organize unions, bargain collectively with employers, and engage in other concerted actions for the purpose of mutual protection.

captive-audience doctrine

Under the ____, management has the right to speak against a union on company time to employees and require employees to attend the meeting.

The contract bar doctrine. Once a contract is agreed between an organization's management and a union, the National Labor Relations Board (NLRB) does not

normally permit an election in the bargaining unit covered by the contract until the contract expires, up to a maximum of three years. This is known as:

Initiate a campaign against the union, emphasizing the costs of unionization. During the election campaign of a labor union, management can:

Arbitration.

The process in which the parties involved in a dispute agree to settle their dispute through the use of an independent third party, who imposes a binding decision, is called:

Coordinated bargaining.

A form of bargaining in which several unions bargain jointly with a single employer is known as:

FALSE

A manager is allowed to discipline an employee even before looking for evidence to support the decision.

TRUE

In an effort to ensure the fair treatment of employees under pension plans, Congress passed the Employee Retirement Income Security Act (ERISA) in 1974.

TRUE

Early retirement incentives are an alternative to mandatory retirement.

FALSE

An employer is prohibited from conducting polls to verify a labor union's strength prior to an election.

FALSE

Good-faith bargaining requires the parties involved in a dispute to agree.

FALSE

Yellow-dog contracts were made illegal by the Sherman Anti-Trust Act.

TRUE

Coordinated bargaining occurs when several labor unions bargain jointly with a single employer.

Arbitration is most frequently used in the resolution of grievances between the parties involved in a dispute during a contract period. Which of the following statements is true about arbitration?

Keep adequate records including past transgressions of the employee.

In case of any violation in an organization, before an employee is disciplined or punished, it is prudent for management to:

union shop

A ____ requires that all employees in a bargaining unit join a union and retain membership as a condition of employment.

permissive issue

In the context of collective bargaining agreements, an issue on which an employer and a union are not required to bargain is called a ____.

recognition bar

A ____ occurs when the National Labor Relations Board (NLRB) prohibits an election for up to 12 months after an employer voluntarily recognizes a union.

Advising the employee of the infraction

An employee of BlueWing Products Inc. has violated a work rule. In administering organizational discipline, which of the following steps taken by BlueWing Products can be considered as an advance warning?

boulwarism.

When a management makes its best offer at the outset of bargaining and firmly adheres to the offer throughout the bargaining sessions, it is known as:

Threatening or coercing of employees by union organizers

Which of the following would be considered an unfair labor practice during the election campaign of a labor union?

Predictive validity.

The type of validity in which a test is given to the entire pool of job applicants and correlated to their job performance scores some months later is called:

The company will place more emphasis on lower-cost rewards rather than compensation and benefits.

Noba Products Inc. has decided to take the total rewards approach to designing a base wage/salary structure. Which of the following will be true of Noba Products Inc?

appeal

According to the Civil Rights Act of 1964 and the Age Discrimination in Employment Act of 1967 as amended in 1978 employees have the right to ____ any disciplinary action they consider discriminatory.

Lockout. A refusal of an employer to let employees work is known as a:

External equity. Market-based pay systems focus on:

Take-back-bargaining

____ involves asking labor unions to make concessions on wages and benefits and occurs in industries especially hard hit by foreign competition.

Results

Which of the following areas of training evaluation attempts to measure changes in variables such as reduced turnover, reduced costs, and improved efficiency?

Employees are given some control over the distribution of benefits. Flexible benefit plans are attractive because:

Central tendency error

____ is the inclination of a manager to rate most employees' performance near the middle of the performance scale.

Job sharing

____ is a relatively new concept whereby two or more part-time individuals perform a job that would normally be held by one full-time person.

cafeteria Flexible-benefit plans are also called ____ plans.

Reducing the size of the National Labor Relations Board (NLRB). The Taft-Hartley Act did all of the following EXCEPT:

A state's own law.

A state's position regarding the right-to-work provision is determined by:

Data

____ can be defined as "the raw material from which information is developed and it is composed of acts that describe people, places, things, or events that have not been interpreted."

The even sharing of an arbitrator's fee by the involved company and the union. Impartiality in grievance arbitration is reflected in:

Derive the content of the appraisal system from job analyses

Which of the following is a suggestion for making performance appraisal systems more legally acceptable?

Provides ready market to sell stock

Which of the following is a major benefit of employee stock ownership plans to stockholders?

40

The Age Discrimination in Employment Act involves persons over ____ years of age.

TRUE

Truck Drivers Union, a small labor union in terms of membership, merged into a considerably larger union, Global Drivers Union. This is an example of an absorption. FALSE According to Equal Employment Opportunity Commission (EEOC) guidelines, under no circumstances can the content of help-wanted

ads indicate any race, sex, or age preference for a job.

FALSE

Under Internal Revenue Code's Section 125 and/or the Deficit Reduction Act (DEFRA), an employer requires an employee to complete more than three years of service before becoming eligible under a flexible-benefit plan.

TRUE

Disability insurance protects employees who experience long-term or permanent disability.

TRUE

A criterion predictor never correlates perfectly with a criterion of job success.

TRUE

Adverse impact is a condition that occurs when the selection rate for women and minorities is less than 80 percent of the selection rate for the majority group in hiring, promotions, transfers, demotions, or any selection decision.

FALSE

Generally, in unionized organizations a grievance process is initiated by an organization that has a complaint regarding some action perceived to be inconsistent with the terms of the union contract.

TRUE

The latest method for communicating a benefit package within an organization is to use intranet technology.

TRUE

The Scanlon plan technically is not a profit-sharing plan, but it is a plan that shares with employees measurable savings in labor and production costs.

FALSE

Right-to-work laws are now illegal in all 50 states due to the passage of the Taft-Hartley Act.

FALSE

The sociotechnical approach to job design was first introduced as an alternative to the situational approach to viewing job design.

TRUE

Telecommuting is the practice of working at home or while traveling and being able to interact with the office.

TRUE

The more a manager uses positive motivational techniques (e., recognizing and praising good performance), the more satisfied an employee is likely to be with the appraisal interview and with the manager.

FALSE

The Civil Service Reform Act was the first important piece of prolabor legislation in the United States.

TRUE

One method to make performance appraisal systems more legally acceptable is by emphasizing work behaviors of the employee being assessed rather than his or her personal traits.

TRUE

Historically, labor unions in the U. have gained their strength from blue-collar production workers.

FALSE

Consistency in administering discipline means that factors such as past conduct, length of service, work record, and other mitigating factors must be ignored in determining an appropriate discipline.

FALSE

Flexible plans can be positive for unions because they have total control over the program detail.

FALSE

Under a typical skill-based pay system, companies hire employees at above-market rates.

TRUE

Union security clauses deal with the status of employee membership in a union and attempt to ensure that the union has continuous strength.

FALSE The split-halves method used to determine reliability of an

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