Which process clarifies performance expectations and demonstrates organizational support of individual performance improvement?

Generational differences

Rationale

When examining demographic factors during an environmental scan, organizations should examine age, gender, generational differences, geographic shifts in population, ethnicity, unskilled labor, and the nontraditional labor force. The other items should be considered while examining other factors during the scan.

For more information, refer to Module Strategy, Functional Area 15, Section 2

Electrician

Rationale

Blue-collar workers, such as electricians, are considered nonexempt employees regardless of how highly they are compensated. Insurance adjustors who interview witnesses, make claim recommendations, and negotiate settlements are considered exempt employees, as are human resource managers who formulate, interpret, and implement employment policies and salaried executives (who customarily earn more than the $455 threshold per week).

For more information, refer to Module Workplace, Functional Area 14, Section 3

Future staffing needs

Rationale

Accurate forecasts account for movement into and inside the organization (new hires, promotions, and transfers) and out of the organization (resignations, layoffs, retirements, and discharges). Forecast approaches include a variety of quantitative and qualitative tools such as trend and ratio analyses, turnover analysis, judgmental forecasts, and statistical forecasts.

For more information, refer to Module Organization, Functional Area 7, Section 1

Compliance, ethics, governance

Rationale

Three pillars form the foundation, or necessary precondition, for an organization to be able to develop and implement a CSR or sustainability strategy: compliance, ethics, and governance. For these elements to create an effective foundation for CSR strategic implementation, they all need the active support of upper management and a corporate culture that sees sustainability as central to its identity, as both a strategic goal and an ethical imperative.

For more information, refer to Module Workplace, Functional Area 13, Section 5

During which stage of strategic planning do managers develop action plans and assign projects?

Which solution should the HR manager suggest to reinforce the organization's commitment to being a learning organization?

What type of business problem is solved most appropriately by using Six Sigma tools?

Which activity is part of the assessment and selection step of the global assignment process?