Which of the following support plans is recommended if you are doing testing in AWS?

AWS contains many services and features. AWS has provided a combination of tools and resources to proactively help their customers. AWS offers various support plans that customers can choose from based on their needs.

They have 4 types of Support Plans:

• Basic
• Developer
• Business
• Enterprise

Basic:

When you create your AWS account you by default are in the basic support plan and this is going to give you access to email for billing and account information.

• Cost: Free
• Customer service for account and billing questions only
• Access to AWS Community Forums

Developer:

The Developer Support plan offers resources for customers testing or doing early development on Amazon Web Services.

• Cost: Higher of $29/mo or 3% of monthly usage (scales with use).
• Use: Experimenting with AWS.
• Primary Contact can ask technical questions through Support Centre.
• SLA: 12–14 hours at local business hours.
• AWS Trusted Advisor provides service quota and security checks.

Business:

Minimum recommended tier if you have production workloads in AWS.

• Cost: Higher of $100/mo or 10% of monthly usage for the first $10k (scales with use).
• Use: Production use of AWS.
• Full access to AWS Trusted Advisor for optimising infrastructure.
• AWS Support API access for support case automation.
• An unlimited number of contacts can open cases.
• SLA: 24×7 support via phone, e-mail, and chat.
• 1-hour response time to urgent support cases.
• Provides support with common 3rd party applications
• Architectural guidance: Contextual to your use-case
• Third-party software support: Interoperability & configuration guidance and troubleshooting.
• Proactive Programs: Access to Infrastructure Event Management for an additional fee.Access to Support Automation Workflows with prefixes AWSSupport.

Enterprise:

Recommended if you have business and/or mission-critical workloads in AWS.

• Cost: Higher of $15,000/mo or 10% of monthly usage for the first $150k (scales with use).
• Use Mission-critical use of AWS.
• Comes with all the features of the Business Plan.
• Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions.
• Support Concierge: billing and account analysis.
• An unlimited number of contacts can open cases.
• SLA: 24×7 support via phone, e-mail, and chat.
• 15 min response to critical support cases (with priority).
• AWS Trusted Advisor Best Practice Checks Full set of checks.
• Third-party software support: Interoperability & configuration guidance and troubleshooting.
• Proactive Programs: Infrastructure Event Management. Access to proactive reviews, workshops, and deep dives.Access to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport.

AWS Cloud Support Plans

AWS offers four different support plans.

• Basic
• Developer
• Business
• Enterprise

AWS Support Plans Video

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Basic Support

Basic is the default support option.

Basic support is free.

It grants access to whitepapers, documentation, and support communities.

There are limitations for what you can contact AWS for.

Paid Support

You need to pay to access a higher level of support than basic.

The alternatives are:

• Developer: lowest cost
• Business: cost in the middle
• Enterprise: highest cost

The alternatives cover different needs.

All plans have a monthly price.

Read here to compare support plans: Compare AWS Support Plans

Developer Support

Access to everything in Basic plus:

• Best practice guidance
• Client-side diagnostic tools
• Building-block architecture support on how to use AWS services together

Business Support

Everything in Basic and Developer plus:

• Use-case guidance
• All TrustedAdvisor checks
• Limited support for third-party software

Enterprise Support

Everything in Basic, Developer, and Business plus:

• Application architecture guidance
• A short project to assess and guide your company on architecture and scale
• Technical account manager

Technical Account Manager (TAM)

The Enterprise Plan includes access to a Technical Account Manager.

The TAM is the primary point of contact.

She helps you with design, architecture, and how to grow with AWS.

The TAM has access to expertise in all AWS services.

Read more about Support Plans at: AWS Support Plans Product Page

AWS Cloud Exercises

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Which of the following support plans is recommended if you have production workloads in AWS?

What support plan offers enhanced technical support for customers who are experimenting or testing in AWS?

What are the four support plans offered by AWS best answer?