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Administrative Science Quarterly Vol. 39, No. 1 (Mar., 1994) , pp. 57-88 (32 pages) Published By: Sage Publications, Inc. https://doi.org/10.2307/2393494 https://www.jstor.org/stable/2393494 Read and download Log in through your school or library Read Online (Free) relies on page scans, which are not currently available to screen readers. To access this article, please contact JSTOR User Support. We'll provide a PDF copy for your screen reader.With a personal account, you can read up to 100 articles each month for free. Get StartedAlready have an account? Log in Monthly Plan
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Abstract Through a series of three inductive and deductive studies, I describe how spokespersons from the California cattle industry constructed and effectively used verbal accounts to manage perceptions of organizational legitimacy following controversial events. Findings of Study 1 suggest that organizational accounts are constructed by linking two forms of accounts: acknowledgments or denials, with two contents of accounts: references to institutional or technical characteristics of the organization. Findings of Studies 2 and 3 suggest that, in protecting organizational legitimacy (1) acknowledgments are more effective than denials, (2) references to institutionalized characteristics are more effective than references to technical characteristics, and (3) accounts combining acknowledgments with references to institutionalized characteristics are more effective than accounts with only one of these components. Effectiveness appears to depend on audiences' perceptions of the controversy, expertise in the area of controversy, and expectations of organizational responses. Overall, findings suggest that concepts from institutional and impression management theories may be combined to improve our understanding of organizational accounts and thus enhance models of symbolic management. Journal Information Founded in 1956 by James Thompson, the Administrative Science Quarterly is a peer-reviewed, interdisciplinary journal publishing theoretical and empirical work that advances the study of organizational behavior and theory. ASQ publishes articles that contribute to organization theory from a number of disciplines, including organizational behavior and theory, sociology, psychology and social psychology, strategic management, economics, public administration, and industrial relations. ASQ publishes both qualitative and quantitative work, as well as purely theoretical papers. Theoretical perspectives and topics in ASQ range from micro to macro, from lab experiments in psychology to work on nation-states. An occasional feature is the "ASQ Forum," an essay on a special topic with invited commentaries. Thoughtful reviews of books relevant to organization studies and management theory are a regular feature. Special issues have explored qualitative methods, organizational culture, the utilization of organizational research, the distribution of rewards in organizations, and critical perspectives on organizational control. Publisher Information Sara Miller McCune founded SAGE Publishing in 1965 to support the dissemination of usable knowledge and educate a global community. SAGE is a leading international provider of innovative, high-quality content publishing more than 900 journals and over 800 new books each year, spanning a wide range of subject areas. A growing selection of library products includes archives, data, case studies and video. SAGE remains majority owned by our founder and after her lifetime will become owned by a charitable trust that secures the company’s continued independence. Principal offices are located in Los Angeles, London, New Delhi, Singapore, Washington DC and Melbourne. www.sagepublishing.com Which of the following was a reason the US government believed it necessary to negotiate a treaty with Great Britain following the American Revolution?Which of the following was a reason the United States government believed it necessary to negotiate a treaty with Great Britain following the American Revolution? British activities and landholdings in North America were an impediment to western settlement and peace along the frontier.
Which of the following developments could best be used as evidence to support Stevens claim about African American suffrage in the last paragraph of the excerpt?Which of the following developments could best be used as evidence to support Stevens' claim about African American suffrage in the last paragraph of the excerpt? Democrats dominated the Southern states after suppressing African American voting rights.
What 18th century political military leader would be most supportive of the ideas expressed in the excerpt?What 18th century political/military leader would be most supportive of the ideas expressed in the excerpt? Toussaint L'Ouverture.
Which of the following historical events in the 1790's most directly followed from the developments described in the excerpt?Which of the following historical events in the 1790s most directly followed from the developments described in the excerpt? The federal government established a new economic policy in part by assuming states' debts from the American Revolution.
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Which of the following claims did the residents of Greenwich use to most support their argument?
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