What is the name for scheduling patients with similar problems or conditions on certain days?

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Basic pattern of available appointment times
Appointment matrix
Times in the appointment schedule when physicians r not available 2 c patients
Scheduling similar types of patients or examinations on the same day or part of the day
Clustering
Scheduling 2 patients 4 the same appointment time
Double booking
A patient whose has been seen by 1 of the physicians in the practice of the same speciality w/in the past 3 years
Established patient
4 names 4 an appointment scheduling method in which each patient is given different, specific appointment time
Fixed appointment schedulingStream schedulingTime-specified schedulingSingle booking
Palliative service provided 4 patients whose life expectancy is less than 6 monthsServices may b provider in the patients home, a nursing home or a special hospice facility
An appointment system that has some fixed appointments and some appointment times during which patients are seen in order of their arrival
Modified wave scheduling
4 billing purposes, a patient who has not received services during the previous 3 years from any physician of the same speciality in a medical practice
New patient
A patient who does not keep a scheduled appointment
The practice of allowing patients 2 have access 2 the computer scheduling program so that they can schedule their own appointments
Patient self-scheduling
A series of diagnostic tests done b4 surgery 2 establish the patients health status and identify any potential problems that may occur during surgery
Preadmission testing(PAT)
Permission from a patient's insurance company 4 a test, procedure or surgery
Preauthorzation
The directing of a patient 2 a medical specialist by a primary care physician
The process of separating patients by the urgency of their need 4 care
A method of scheduling appointments in which several patients r given the same appointment time and r seen in the order in which they arrive
Wave scheduling
Which of the following is NOT a guideline 4 appointment scheduling?A) concentrate on the person 2 who u r speakingB) repeat information back 2 the patientC) speak quickly 2 save time when another is waitingD) schedule the proper amount of time 4 the appointment
Which of the following applies 2 any manual appointment book?A)the pages display a single dayB)there is a separate book 4 each physicianC) it is a legal document that must b kept on fileD) it may b written in pencil 2 facilitate corrections
What interval(s) is/r commonly used in a manual appointment book or computer schedule?A) 5 minB) 10 minC) 30 minD) 45 minE) all of the above
How is patient confidentiality maintained related 2 the daily schedule?A) create only 1 copy of the daily scheduleB) do not post the schedule in areas 2 which patients have accessC) accompany patient's at all times when walking through the officeD) use a number system instead of a name system 4 the daily schedule
What is the name 4 scheduling patients w/similar problems or conditions on certain days?A) waveB) clusteringC) modified waveD) stream
What system schedules 3 or 4 patients every half hour and they r seen in the order they arrive?A) waveB) clusteringC) modified waveD) stream
What is the goal of stream scheduling?A) 2 schedule the same amount of time 4 each appointmentB) 2 b sure that there is always a patient waiting 2 c the physicianC) 2 give the physician time 2 respond 2 telephone messages between patients D)2 schedule patients so that there is a steady flow of patients moving through the office
What is the minimum amount of time that would commonly b allotted 4 the examination of a new patient?A) 10 minB) 15 minC) 20 minD) 30 min
What is the advantage of open office hours?A)they give patients more flexibilityB)they reduce patient waiting timeC)they take full advantage of a computer scheduling systemD)patients know what 2 expect about how long they will have 2 wait
When is double-booking often used?A)when the physician uses 2 examination roomsB)when a patient w/an acute injury or illness must b fitted in2 the scheduleC)when there is more than 1 physician scheduled 2 b in the officeD)when the physician is running behind sachedule
Which of the following is NOT an advantage of patient self-scheduling?A)patients can often select their desired time if it is availableB)patients always receive the appointment time they request C)patients can b co b notified of appointment times electronically or by letterD)patients do not need 2 place a telephone call 2 the office 2 schedule an appointment
How does the MA set up the appointment schedule?A)block out the time when patients can b seenB)block out the time when the MA will not b avaiableC)block out the time when the physician is not available 2 c patientsD)block out the time when the medical office is open
How long in advance can patients usually schedule in appointments?A)up to 3 monthsB)up to 6 monthsC)up to 12 monthsD)up to 2 years
Which of the following reasons 4 an office visit will require the most time?A)an immunizationB)a post operative check upC)a complete physical examinationD)a follow-up visit 4 hypertension
Which of the following variables will affect the appointment matrix the most?A)the availability of facilities and equipmentB)the season of the yearC)the type of scheduling used by the officeD)the location of examination rooms w/in the office
Which of the following is NOT a physician preference or need thagt may affect the appointment schedule?A)the time of day the physician prefers 2 do certain types of examinationsB)other obligations such as hospital rounds or nursing home visitsC)attendance at conferences and meetings D)the number of satellite offices affiliated w/the medical practice
Which of the following r included as established patients?A)patients who do not need a physical examinationB)patients who have appointments at regular intervalsC)patients who insurance refferalsD)patients who have been seen in the medical office
If a patient must fast 4 labratory tests, what special scheduling requirements should b initiated?A) schedule the patient 4 the laboratory test at least 1 week b4 an appointment w/the physicianB)schedule the patient early in the morning if possibleC)instruct the patient 2 arrive 4 the laboratory test w/a full bladderD)the patient can b scheduled at any time of day that is convenient
What information must b obtained from a new patient?A)the patient's work scheduleB)the patient's past medical historyC)whether the patient smokes cigarettesD)the type of medical insurance and coverage
Which of the following adult patients should b seen by the physician on the day the patient calls, if possible?A)the patient who complains of nausea and vomiting 4 the past 3 daysB)the patient w/a fever of 101.8*F since the previous eveningC)the patient who has an unexplained weight loss over the last 2 monthsD)a patient who has had difficulty falling asleep for 2 weeksE)all of the above
Which condition is the lowest priority and could wait until an available appointment in 1 or 2 days?A)vaginal bleeding during pregnancyB)earache w/drainageC)cold w/runny noseD)a laceration that will not stop bleeding
Which method(s) can b used 2 allow the physician 2 avoid falling behind or catch up w/appointment times?A)leave at least 15-20 minutes free each morning and/or afternoonB)schedule a lunch break that is 20-30 minutes longer than physician will need C)end appointment times about an hour b4 the physician plans 2 go homeD)schedule the physician 4 examination room that r side by sideE)all of the above
How the the office usually handle visits from pharmacy representatives or medical sales people who want 2 c the physician?A)give them a specific appointment time, often during the lunch breakB)take their cards and inform them that the physician will contact them if neededC)allow them 2 wait until the physician has a free minute between patientsD)c them at the completion of scheduled office hours
If an unscheduled patient comes 2 the office but does not appear 2 b ill, what should the MA do?A)plan 2 fit the patient in between patientsB)allow the patient 2 wait until the end of office hours 2 b seen as the last patient of the dayC)tell the patient that he/she can wait 2 c if their is a cancellation or missed appointmentD)explain that patients r seen w/appointments only and give the patient the 1st available appointment
What is important when changing the appointment date and time 4 a patient?A)delete or erase the appointment completelyB)record that the appointment was changed in the patient's medical recordC)always draw a line through the original appointment if a manual appointment book is usedD)give the patient an appointment w/in 2 days of the original appointment, double-booking if necessary
What is important when rescheduling a group of patients due 2 an unexpected change in the physician's schedule?A)give the patients new appointments as soon as possibleB)reschedule the patients on an extra day, such as a SaturdayC)write a note of apology 2 each because of the appointment changeD)extend the physician's schedule by 1 hour 4 each of the next 3 days
When a patient does not keep an appointment or call 2 cancel, what should the MA do?A)send the patient a letter instructing him/her 2 find another physicianB)have the physician call the patientC)document the missed appointment in the medical recordD)nothing-the patient obviously does not want 2 c the physician
Y is it important 2 document missed appointments in the patient's medical record?A)it shows that the patient had an appointment and didn't keep itB)it is a potential defense against a claim that the physician was not availableC)it provides grounds 2 terminate a relationship w/the patientD)it provides written documentation that the patient does not follow medical adviceE)all of the above
What is a way 2 handle a patient who has a pattern of being late 4 appointments?A)give the patient the last appointment of the dayB)encourage the patient 2 find another physicianC)call the patient the day b4 the appointment and remind him/her 2 b on timeD)send the patient a note encouraging him/her 2 b on time 4 his/ her next appointment
If a patient w/managed care insurance, must b referred 2 a specialist physician, what is the responsibility of the primary physician's office?A)nothing; the patient just makes an appointment w/a specialistB)2 make the appointment w/the a specialistC)2 submit a referral form 2 the managed care organization and obtain preauthorization 4 the refferalD)2 notify the specialist so that the specialist's office can obtain preauthorization 4 a patient appointment
Which of the following information should the MA have on hand b4 scheduling a diagnostic test 4 a patient?A)the patient's name and telephone numberB)the patient's insurance informationC)the type of procedure being preformedD)the patient's diagnosis or the reason the procedure is being preformedE)all of the above
Y should the office have a system 2 verify that results of a diagnostic test were given 2 patients? A)2 verify that the tests were doneB)2 place the results of the test somewhere importantC)2 protect the physician from possible lawsuits 4 malpractice or abandonmentD)2 have test results ready 4 the physician 2 discuss w/the patient at the next visit
When the patient is going 2 b admitted 2 the hospital form home, what should the MA do? A)make sure there is preauthorization 4 the admissionB)arrange transportation 4 the patientC)schedule the physician 2 b at the hospital when the patient is admitted D)instruct the patient not 2 eat or drink after midnight the night b4 the admission E)all of the above
W/in what time period must the physician visit a patient he/she admitted 2 the hospital?A)w/in 1 hourB)w/in 12 hoursC)w/in 24 hoursD)w/in 48 hours
C)w/in 24 hours
When scheduling surgery 4 a patient, what information should b provided in addition 2 the type of surgery and the name of the surgeon and any assistant surgeon?A)the insurance authorization numberB)the exact date that the surgeon wants 2 perform the surgeryC)the name and telephone number of the patient's next of kinD)whether the patient has completed a living will or health care proxyE) all of the above
Which of the following diagnostic tests is usually included in preadmoission testing b4 any surgery?A)ultrasound of the areaB)magnetic resonance imaging (MRI)C)electroencephalogram (EEG)D)electrocardiogram (EKG)E)all of the above
What is the name for scheduling patients with similar problems?
What type of scheduling is used when seeing a patient at a specific scheduled time?
What is another name for time specified scheduling?
What are the different types of appointment scheduling?

Basic pattern of available appointment times

Appointment matrix

Times in the appointment schedule when physicians r not available 2 c patients

Blocked

Scheduling similar types of patients or examinations on the same day or part of the day

Clustering

Scheduling 2 patients 4 the same appointment time

Double booking

A patient whose has been seen by 1 of the physicians in the practice of the same speciality w/in the past 3 years

Established patient

4 names 4 an appointment scheduling method in which each patient is given different, specific appointment time

Fixed appointment schedulingStream schedulingTime-specified schedulingSingle booking

Palliative service provided 4 patients whose life expectancy is less than 6 monthsServices may b provider in the patients home, a nursing home or a special hospice facility

Hospice

An appointment system that has some fixed appointments and some appointment times during which patients are seen in order of their arrival

Modified wave scheduling

4 billing purposes, a patient who has not received services during the previous 3 years from any physician of the same speciality in a medical practice

New patient

A patient who does not keep a scheduled appointment

No-show

The practice of allowing patients 2 have access 2 the computer scheduling program so that they can schedule their own appointments

Patient self-scheduling

A series of diagnostic tests done b4 surgery 2 establish the patients health status and identify any potential problems that may occur during surgery

Preadmission testing(PAT)

Permission from a patient's insurance company 4 a test, procedure or surgery

Preauthorzation

The directing of a patient 2 a medical specialist by a primary care physician

Referral

The process of separating patients by the urgency of their need 4 care

Triage

A method of scheduling appointments in which several patients r given the same appointment time and r seen in the order in which they arrive

Wave scheduling

Which of the following is NOT a guideline 4 appointment scheduling?A) concentrate on the person 2 who u r speakingB) repeat information back 2 the patientC) speak quickly 2 save time when another is waitingD) schedule the proper amount of time 4 the appointment

C

Which of the following applies 2 any manual appointment book?A)the pages display a single dayB)there is a separate book 4 each physicianC) it is a legal document that must b kept on fileD) it may b written in pencil 2 facilitate corrections

D

What interval(s) is/r commonly used in a manual appointment book or computer schedule?A) 5 minB) 10 minC) 30 minD) 45 minE) all of the above

B

What is the name 4 scheduling patients w/similar problems or conditions on certain days?A) waveB) clusteringC) modified waveD) stream

B

What system schedules 3 or 4 patients every half hour and they r seen in the order they arrive?A) waveB) clusteringC) modified waveD) stream

A

What is the goal of stream scheduling?A) 2 schedule the same amount of time 4 each appointmentB) 2 b sure that there is always a patient waiting 2 c the physicianC) 2 give the physician time 2 respond 2 telephone messages between patients D)2 schedule patients so that there is a steady flow of patients moving through the office

D

What is the minimum amount of time that would commonly b allotted 4 the examination of a new patient?A) 10 minB) 15 minC) 20 minD) 30 min

D

What is the advantage of open office hours?A)they give patients more flexibilityB)they reduce patient waiting timeC)they take full advantage of a computer scheduling systemD)patients know what 2 expect about how long they will have 2 wait

A

When is double-booking often used?A)when the physician uses 2 examination roomsB)when a patient w/an acute injury or illness must b fitted in2 the scheduleC)when there is more than 1 physician scheduled 2 b in the officeD)when the physician is running behind sachedule

B

Which of the following is NOT an advantage of patient self-scheduling?A)patients can often select their desired time if it is availableB)patients always receive the appointment time they request C)patients can b co b notified of appointment times electronically or by letterD)patients do not need 2 place a telephone call 2 the office 2 schedule an appointment

B

How does the MA set up the appointment schedule?A)block out the time when patients can b seenB)block out the time when the MA will not b avaiableC)block out the time when the physician is not available 2 c patientsD)block out the time when the medical office is open

C

How long in advance can patients usually schedule in appointments?A)up to 3 monthsB)up to 6 monthsC)up to 12 monthsD)up to 2 years

B

Which of the following reasons 4 an office visit will require the most time?A)an immunizationB)a post operative check upC)a complete physical examinationD)a follow-up visit 4 hypertension

C

Which of the following variables will affect the appointment matrix the most?A)the availability of facilities and equipmentB)the season of the yearC)the type of scheduling used by the officeD)the location of examination rooms w/in the office

A

Which of the following is NOT a physician preference or need thagt may affect the appointment schedule?A)the time of day the physician prefers 2 do certain types of examinationsB)other obligations such as hospital rounds or nursing home visitsC)attendance at conferences and meetings D)the number of satellite offices affiliated w/the medical practice

D

Which of the following r included as established patients?A)patients who do not need a physical examinationB)patients who have appointments at regular intervalsC)patients who insurance refferalsD)patients who have been seen in the medical office

D

If a patient must fast 4 labratory tests, what special scheduling requirements should b initiated?A) schedule the patient 4 the laboratory test at least 1 week b4 an appointment w/the physicianB)schedule the patient early in the morning if possibleC)instruct the patient 2 arrive 4 the laboratory test w/a full bladderD)the patient can b scheduled at any time of day that is convenient

B

What information must b obtained from a new patient?A)the patient's work scheduleB)the patient's past medical historyC)whether the patient smokes cigarettesD)the type of medical insurance and coverage

D

Which of the following adult patients should b seen by the physician on the day the patient calls, if possible?A)the patient who complains of nausea and vomiting 4 the past 3 daysB)the patient w/a fever of 101.8*F since the previous eveningC)the patient who has an unexplained weight loss over the last 2 monthsD)a patient who has had difficulty falling asleep for 2 weeksE)all of the above

A

Which condition is the lowest priority and could wait until an available appointment in 1 or 2 days?A)vaginal bleeding during pregnancyB)earache w/drainageC)cold w/runny noseD)a laceration that will not stop bleeding

C

Which method(s) can b used 2 allow the physician 2 avoid falling behind or catch up w/appointment times?A)leave at least 15-20 minutes free each morning and/or afternoonB)schedule a lunch break that is 20-30 minutes longer than physician will need C)end appointment times about an hour b4 the physician plans 2 go homeD)schedule the physician 4 examination room that r side by sideE)all of the above

E

How the the office usually handle visits from pharmacy representatives or medical sales people who want 2 c the physician?A)give them a specific appointment time, often during the lunch breakB)take their cards and inform them that the physician will contact them if neededC)allow them 2 wait until the physician has a free minute between patientsD)c them at the completion of scheduled office hours

A

If an unscheduled patient comes 2 the office but does not appear 2 b ill, what should the MA do?A)plan 2 fit the patient in between patientsB)allow the patient 2 wait until the end of office hours 2 b seen as the last patient of the dayC)tell the patient that he/she can wait 2 c if their is a cancellation or missed appointmentD)explain that patients r seen w/appointments only and give the patient the 1st available appointment

D

What is important when changing the appointment date and time 4 a patient?A)delete or erase the appointment completelyB)record that the appointment was changed in the patient's medical recordC)always draw a line through the original appointment if a manual appointment book is usedD)give the patient an appointment w/in 2 days of the original appointment, double-booking if necessary

A

What is important when rescheduling a group of patients due 2 an unexpected change in the physician's schedule?A)give the patients new appointments as soon as possibleB)reschedule the patients on an extra day, such as a SaturdayC)write a note of apology 2 each because of the appointment changeD)extend the physician's schedule by 1 hour 4 each of the next 3 days

A

When a patient does not keep an appointment or call 2 cancel, what should the MA do?A)send the patient a letter instructing him/her 2 find another physicianB)have the physician call the patientC)document the missed appointment in the medical recordD)nothing-the patient obviously does not want 2 c the physician

C

Y is it important 2 document missed appointments in the patient's medical record?A)it shows that the patient had an appointment and didn't keep itB)it is a potential defense against a claim that the physician was not availableC)it provides grounds 2 terminate a relationship w/the patientD)it provides written documentation that the patient does not follow medical adviceE)all of the above

E

What is a way 2 handle a patient who has a pattern of being late 4 appointments?A)give the patient the last appointment of the dayB)encourage the patient 2 find another physicianC)call the patient the day b4 the appointment and remind him/her 2 b on timeD)send the patient a note encouraging him/her 2 b on time 4 his/ her next appointment

A

If a patient w/managed care insurance, must b referred 2 a specialist physician, what is the responsibility of the primary physician's office?A)nothing; the patient just makes an appointment w/a specialistB)2 make the appointment w/the a specialistC)2 submit a referral form 2 the managed care organization and obtain preauthorization 4 the refferalD)2 notify the specialist so that the specialist's office can obtain preauthorization 4 a patient appointment

C

Which of the following information should the MA have on hand b4 scheduling a diagnostic test 4 a patient?A)the patient's name and telephone numberB)the patient's insurance informationC)the type of procedure being preformedD)the patient's diagnosis or the reason the procedure is being preformedE)all of the above

E

Y should the office have a system 2 verify that results of a diagnostic test were given 2 patients? A)2 verify that the tests were doneB)2 place the results of the test somewhere importantC)2 protect the physician from possible lawsuits 4 malpractice or abandonmentD)2 have test results ready 4 the physician 2 discuss w/the patient at the next visit

C

When the patient is going 2 b admitted 2 the hospital form home, what should the MA do? A)make sure there is preauthorization 4 the admissionB)arrange transportation 4 the patientC)schedule the physician 2 b at the hospital when the patient is admitted D)instruct the patient not 2 eat or drink after midnight the night b4 the admission E)all of the above

A

W/in what time period must the physician visit a patient he/she admitted 2 the hospital?A)w/in 1 hourB)w/in 12 hoursC)w/in 24 hoursD)w/in 48 hours

C)w/in 24 hours

When scheduling surgery 4 a patient, what information should b provided in addition 2 the type of surgery and the name of the surgeon and any assistant surgeon?A)the insurance authorization numberB)the exact date that the surgeon wants 2 perform the surgeryC)the name and telephone number of the patient's next of kinD)whether the patient has completed a living will or health care proxyE) all of the above

A

Which of the following diagnostic tests is usually included in preadmoission testing b4 any surgery?A)ultrasound of the areaB)magnetic resonance imaging (MRI)C)electroencephalogram (EEG)D)electrocardiogram (EKG)E)all of the above

D

What is the name for scheduling patients with similar problems?

Clustering: This type of scheduling applies a production-line work concept, where the practice repeatedly performs a one-step process. An example of this model is to schedule patients with similar problems consecutively or block certain times or days of the week to see these patients.

What type of scheduling is used when seeing a patient at a specific scheduled time?

Time-Specified Scheduling As the name suggests, time-specific scheduling is when you schedule appointments at a specific time. Most offices use this method in order to minimize the amount of time patients spend waiting for the doctor. The allotted time usually depends on the reason for the visit.