Upgrade to remove ads Show Only ₩37,125/year
Terms in this set (47)As some of the earliest management theories, scientific management and administrative management comprise the ________ viewpoint. classical Shuri is revamping her company to clarify the chains of command, the tasks assigned to each worker, the official policies and procedures, and her expectations for cooperation and teamwork. Shuri is implementing administrative management. Work at a large pharmacy is tightly regulated. The pharmacists ensure order accuracy, monitor for interactions, and consult with clients. The pharmacy technicians receive and dispense orders, answer phones, and answer questions. This represents which positive feature of bureaucracy? clear division of labor To apply the classical viewpoint, you must assume that people are rational and find ways to manage work more efficiently. Frank and Lillian Gilbreth identified 17 basic units of motion that they called therbligs. A conclusion of the Hawthorne studies was that giving more attention to employees increases worker productivity. Oren manages a medium-sized logistics firm. While earning his MBA, Oren became aware of how many managerial decisions can be based upon evidence found in academic studies. This is an application of ________ approach to management. behavioral science According to the ________, Javier must have access to food and shelter to be motivated, but he will also seek recognition and acceptance. hierarchy of human needs Hugo Munsterberg is known as the father of industrial psychology. Now in its 57th year, the Puleo Pumpkin Patch is a popular destination for families to go on hay rides and get pumpkins for carving into jack-o-lanterns. Lorenzo, the owner, plants the same variety of pumpkin seeds as his dad did when he originally opened the business. Lola, Lorenzo's daughter and the assistant manager, has read seed reports from the last five years. Lola suggests they begin planting a pumpkin variety that grows more quickly, is more drought-tolerant, and produces a heartier pumpkin. To follow Lola's suggestion would mean that Lorenzo is following evidence-based management. As the holiday season approaches, Stella, who is a regional director for a transportation company, has calculated several statistics to forecast demand. Then Stella input those statistics into a computer model to determine how to best deploy the trucks and drivers in her fleet. Stella is applying quantitative management. Ramiro's customers seem to be buying less of his freshly baked breads and more of his yogurt parfaits and coffees. Ramiro begins to ask customers at the checkout why they made their selections. He learns that many customers are choosing a gluten-free diet. Ramiro uses this ________ and adds gluten-free breads to his menu, which sell out most days. feedback A small, privately-owned airline, Sandpiper Air, shares a small airport with its competitor, Aeromass, as well as a café. The customers, taxi drivers, and other townspeople frequently interact with Aeromass and the café in addition to Sandpiper Air. Sandpiper Air is an example of an open system Maxine views her company as a grouping of departments that must work together and as a single entity that has customers, suppliers, and competitors. Maxine is utilizing a systems viewpoint. To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as total quality management (TQM). At Naoki's Jewelry Store, there are fine jewels, expert employees, and modern security features. These are considered ________ in the store's system. inputs Which viewpoint emphasizes that a manager's approach should vary according to the individual and the environmental situation? contingency Bradley, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Bradley is excited that management asked him to present this information to the hotel staff so that the restaurant and hotel can make needed improvements. Bradley's hotel is a(n) ________ organization. learning In the Management in Action case, Stella McCartney continues to innovate to stay ahead of competitors and offer what she believes is a truly sustainable product. This behavior is most closely aligned with which management approach? learning organization Based on what you learned about the career competency of understanding the business, which of the following would be a pre-interview red flag? Current news stories about the company describe events that are inconsistent with what you learned about its mission, values, and culture. Eamon does not understand how his manager, Chanise, always knows how much of what product to order and how to schedule employee shifts. Studying theoretical management perspectives could help Eamon realize the meaning of Chanise's decisions. A key contribution of ________ was the identification of the major functions of management which are planning, leading, organizing, and controlling. administrative management Which theorist pioneered the concepts of teamwork, authority, and budgeting as necessities of good management? Spaulding Harper wanted to motivate her employees to perform at a higher rate. She had heard that you can pay employees more for being more efficient. Harper begins to offer productivity bonuses, yet productivity declines and workers seem to fear losing their jobs. Why might that happen? Taylorism Uday, who is a middle-school principal, has a reputation in the community as a tough manager. Many parents have heard Uday yell at his teachers because he feels they are lazy, lack ambition, and hate to work. Uday is a ________ manager. theory x Destiny has three employees whose work habits she struggles to understand. Spencer likes to come in at noon and work until late in the evening. Lydia comes in early, creates a task list for the day, and only works on what is on the list. Miranda flits in and out of others' cubicles, and seems to always be off task, but when asked for a report, she has it handy. By applying the behavioral viewpoint, Destiny will be better able to keep employees focused on achieving goals There is interdepartmental conflict at a company that manufactures outdoor sporting goods and athletic gear. The product development team is waiting on feedback from the marketing department. The marketing department needs a budget forecast from the accounting division before it can provide this feedback. If you were the top-level manager of this company, how would you handle this situation? I would use the process of integration and sit everyone down together to talk it through. Far ahead of her time, around 100 years ago, Mary Parker Follett anticipated some of today's workplace trends, such as self-managed teams and worker empowerment. In their earliest uses, during World War II, operations research teams formed to determine optimum troop deployment patterns. A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall? outputs Alice has a problem with closed systems. With this in mind, which of the following management perspectives should she avoid? scientific The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors, with the ultimate goal of minimizing errors by managing each stage of production. This process is an example of the ________ technique. quality control A business called the Dogg House sold hot dogs and ice cream. The Dogg House did not build relationships with suppliers, but instead purchased foods at retail prices. When the owner was told that his business name and logo did not make it clear exactly what type of business the Dogg House was, he scoffed that anyone who couldn't figure it out was dumb. The Dogg House is an example of a(n) closed system As a manager, you can apply the contingency, which is practical because it calls for you to make descisions based on the situation. Myra, a new branch manager, shares her personal story of how she came into the profession, her family life, and the challenges she has faced being biracial. She shares her excitement to learn from everyone and is excited to introduce the new app that will be released to customers in the near future. Myra is demonstrating she is part of a learning organization by transferring her knowledge In the Management in Action case, Stella McCartney's primary focus was on shared value and sustainable development What research on a company will help you determine if you might be a good fit? looking for core values about how the company treats its employees The manager of a private limousine service is interested in implementing the principles of administrative management, which involves managing the total organization. Alejandro is the type of manager who completely focuses on efficiency, and he assumes workers are rational. Alejandro is probably applying the ________ viewpoint. classical Maslow's hierarchy of human needs includes physiological, safety, love, esteem, and self-actualization. Brenden, the department manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate his employees toward achievement, Brenden needs to adopt the ________ viewpoint. behavioral Kira, the general manager of a travel agency, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Kira is an example of a ________ manager. theory y Mo, the owner-operator of Mo's Mobile Grooming, is improving the operations management of her business by using a routing system for appointments to minimize the drive time in between clients. In the Management in Action case, the systems viewpoint would categorize the plant-based fibers and recycled polyester Stella McCartney uses to develop "fur-free" fur as inputs The manner in which health care is delivered is quite complex. Health care options can range from a general practitioner in a local rural clinic to a neurology specialist in a large research hospital. According to ________, all of these health care providers interact with one another according to certain simple rules.
complexity theory when a worker at a toilet paper mill uses the machines to turn pulpwood into rolls of paper, the worker is taking part in a transformation process. A flaw of the theories put forth by Taylor, Spaulding, and Fayol is that they assumed there is "one best way" to manage organizations. Students also viewedPrinciples of Management (practice test 2)30 terms Dylan_Brooks21Plus Chapter 2 Assessment20 terms chloemhardin MGMT 3110 Test 149 terms kaitlynmparks Other sets by this creatorMGMT 440 Ch 1456 terms Emily_Lanie7Plus MGMT 440 final - content quizes66 terms Emily_Lanie7Plus ch 13 Cheek Final56 terms Emily_Lanie7Plus MGMt 440 Final ch 1260 terms Emily_Lanie7Plus Verified questions
politics of the united states Write a comment for posting to a Web log in which the following statement appeared: "It is not possible for television media to report the news objectively." Your comment should explain why you agree or disagree with the blogger. Verified answer
algebra **Price analysis.** The graph in the figure approximates the rate of change of the price of tomatoes over a $60$-month period, where $p(t)$ is the price of a pound of tomatoes and t is time (in months). (A) Write a brief description of the graph of $y=p(t)$, including a discussion of local extrema and inflection points. (B) Sketch a possible graph of $y=p(t)$. Verified answer
finance **Required** Explain how posting error affects a trial balance. State whether the trial balance will be out of balance because of the posting error, and indicate which side of the trial balance will have a higher amount after each independent entry is posted. If the posting error does not affect the equality of debits and credits in the trial balance, state that the error will not cause an inequality and explain why. * An $900 credit to Unearned Revenue was credited to Service Revenue. Verified answer
economics Suppose the economy is in a slump and the current public debt is quite large. Explain the trade-off of short-run versus long-run objectives that policy makers face when deciding whether or not to engage in deficit spending. Verified answer Recommended textbook solutions Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. Marchewka 346 solutions Operations Management: Sustainability and Supply Chain Management12th EditionBarry Render, Chuck Munson, Jay Heizer 1,698 solutions
Operations Management: Sustainability and Supply Chain Management12th EditionBarry Render, Chuck Munson, Jay Heizer 1,698 solutions
Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. Marchewka 346 solutions |
Maxine views her company as a grouping of departments that must work together
zusammenhängende Posts
Urheberrechte © © 2024 decemle Inc.
