Is the process of working with people and resources to accomplish the goals of an organization quizlet?

Understanding yourself—including your strengths and limitations as a manager.
Managing yourself—dealing with emotions, making good decisions, seeking feedback, and exercising self-control.
Working effectively with others—listening, showing empathy, motivating, and leading.
The basic idea is that before you can be an effective manager of other people, you need to be able to manage your own emotions and reactions to others. Maybe you already have a high EQ, but if you feel that you could use some improvement in this area, observe how others connect with the people around them, handle stressful situations, and exercise self-control. This can help you build your own EQ so that you can be a more effective manager.

also means that a company's talent can come from anywhere. As with its sales, half of GE's employees work outside the United States.50 Cisco, a San Jose, California-based leader in equipment for computer networking, considers staffing its ever-expanding operations in India to be an essential tactic for staying competitive. Wim Elfrink, the company's executive vice president for industry solutions and chief globalization officer, spent four and a half years on assignment in Bangalore, India. His job was to create and staff a second global headquarters in Bangalore so Cisco could "establish key resources closer to the world's fastest growing markets."51 He achieved his goal. Currently, the Indian-based Globalisation Centre East has approximately 12,000 employees working in three engineering labs and a data center.52 Similar to its technical peer in San Jose, California, the Centre is responsible for resolving high-priority network and IT problems.53 Elfrink also reports that Cisco has transformed its focus for the Bangalore operation from cost savings and outsourcing to quality and innovation. Its talent has earned 420 patents and leads worldwide initiatives for creating new markets for the company's products and services.54

The Internet's impact on globalization is only one of the ways that technology is vitally important in the ever-changing business world. Technology both complicates things and creates new opportunities. The challenges come from the rapid rate at which communication, transportation, information, and other technologies change.63 Until recently, for example, desktop computers were a reliable source of income, not only for computer makers, but also for the companies that make keyboards and a whole host of accessories like wrist rests and computer desks. But after just a couple of decades of widespread PC use, customers switched to laptops, tablets, and even smartphones for their computing needs, requiring different accessories and using them in different ways.64 Any company that still makes desktops has to rethink its customers' wants and needs, not to mention the possibility that these customers may be doing their work at the airport or a local coffee shop rather than in an office.

The labor force is becoming more and more diverse. This means that it is likely that your coworkers, customers, suppliers, and other stakeholders will differ from you in race, ethnicity, age, gender, physical characteristics, or sexual orientation. To be an effective manager, you'll need to understand, relate to, and work productively with these individuals. How diverse are we becoming at work? The following trends in the U.S. labor force are expected from 2014 through 2024:78

Virginia Mason Medical Center, like many hospitals, felt challenged in delivering low costs along with high-quality and superior services. Virginia Mason has a reputation for high-quality care, but it was losing money treating certain patients. Complicated, high-tech procedures generate higher fees, but they aren't necessarily what a patient needs the most. Some patients may benefit more from a simple doctor visit, but that's not as profitable. So Virginia Mason collaborated with Aetna, an insurer that pays for 10 percent of the medical center's business, and with local employers that provide coverage for their employees through Aetna. Together, the companies renegotiated the standard procedures physicians would follow and the rates Aetna would pay so that some of the most expensive conditions could be treated in ways that were ultimately more economical to insure but paid for at higher rates that would be profitable for Virginia Mason. The facility presented the plan to its department heads, helping them pay attention to how their decisions affect the cost of care. Virginia Mason has also improved quality through measures that enhance speed—in Page 23this case, cutting waiting times for patients, such as a reduction in the four-hour wait for chemotherapy to 90 minutes

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