Which of the following statements about effective leadership is the most accurate?

(Correct Answer Below)

Which Of The Following Statements About Effective Leadership Is The Most Accurate?

Effective leaders have the same personality traits The most effective leadership style depends on who is being led and in what situation The democratic style of leadership will almost always improve the effectiveness of the organization One trait of effective managers is that they consistently maintain the same style of leadership

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The most effective leadership style depends on who is being led and in what situation

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Which of the following is a myth of performance management?

Performance management is mostly common sense.

_____________ refers to the amount of resources that an employee dedicates to attain the results he/she achieves.

________________ of employees is generally considered to be "the bottom line" for most managers.

____________ commitment represents an emotional attachment to the organization.

____________ commitment is a desire to stay with the organization because the costs of leaving outweigh the benefits.

The first step of the performance management cycle is to:

choose the right person for the job

Keenan, a day shift supervisor for a paper products manufacturer, checks the weekly production sheets, noting quality and quantity figures for each employee. This action demonstrates Bruce Tulgan's management basic:

accurately monitor and evaluate work performance 

A common mistake in performance management occurs when managers pay attention to ___________ exclusively.

Which of the following statements is the best comparison between absolute and relative assessment standards?

Absolute compares an employee's performance to a "model." Relative compares an employee's performance with another employee's.

Topgrading is most likely effective in:

highly competitive cultures 

Why do managers use multiple sources of data for performance evaluation?

to confirm or disconfirm their observations

Should peers evaluate each other as part of a performance management system?

No. They may "play" the system, depending on how much they like or dislike co-workers.

Ross, a mid-level manager, resents the time it takes to manage subordinates' performance. He comes up with a great technique. He notes how often an employee arrives late for work in the morning or returns late from lunch or breaks. He judges all aspects of employee behavior based on promptness (good) or tardiness (bad). What kind of performance observation error has Ross made?

Ronald, a mid-level manager, resents the time it takes to manage subordinates' performance. He comes up with a great technique. He notes how often an employee arrives late for work in the morning or returns late from lunch or breaks. He judges all aspects of employee behavior based on promptness (good) or tardiness (bad). What technique should be employed to correct the kind of performance observation error Ronald has made?

get other raters involved 

One of the principles of good performance management feedback is:

Dr. Ruben gave feedback to MBA presentation teams in his course. Which of the following statements provided feedback most effectively?

Your presentation looked disorganized. Use the same slide format throughout."

Equity, equality, and need are potential frames for:

Artie gave each of his employees a holiday bonus. The amounts ranged from $100 to $100,000, based on the percentage of contribution of that employee to corporate base revenue. This action is an example of the ________ rule of reward allocation.

In their book, First, Break All the Rules, based on research by the Gallup Corporation, authors Marcus Buckingham and Curt Coffman argue about the reasons for the inefficiency in organizations. Based on their assumptions, what is the message to managers?

problem employees should be divested

Which of the following is the final step in a performance improvement discussion?

Once hired, an employee should be retained for a long period of time even if performance remains below standard. Is this statement correct?

No. The problem employee may lose out on an authentic opportunity to succeed somewhere else.

Which of the following statements should be part of a problem employee termination meeting?

"After we finish our meeting here, you may use the outplacement center in Building B for the next three months to make phone calls, prepare résumés, whatever you need."

Which of the following actions induces the best performance and commitment from star performers?

Which of the following statements best defines the goal of managing employees for growth and development?

help people solve their own problems more effectively

Which of the following statements about mentoring and coaching is true? 

Mentors are typically not the employee's direct supervisor

A.

the employee is a novice and needs structure provided.

Use consultative coaching when:the pr

the problem continues to reappear

Which of the following statements best describes the difference between strong ties and weak ties?

Strong ties are found in direct relationships. Weak ties are found in indirect relationships.

Which of the following statements is a myth of power and influence?

Rationality is the best form of influence.

What is the best way to build reward power?

Anna, who reports to Cynthia, questions the overtime schedule for the weekend. At the end of the discussion, Anna says, "OK. I'll do it. You are the boss." Which part of Cynthia‘s power base did Anna acknowledge?

Frieda, who reports to Shauna, questions the overtime schedule for the weekend. At the end of the discussion, Frieda says, "OK. I'll do it. Thanks for the opportunity to meet the head office representative that recommended you for promotion. You know, I want to be just like you! If I can follow in your career steps here, I'll be happy to work every weekend." Which part of Shauna's power base did Frieda acknowledge?

Madge, who reports to Yvonne, questions the overtime schedule for the weekend. At the end of the discussion, Madge says, "Sorry I bothered you. Of course I'll do it. I was just asking about the schedule. Please don't write me up for insubordination." Which part of Yvonne's power base did Madge acknowledge?

Should managers try to build their coercive power base?

No. That activity can significantly decrease referent power.

Solomon Asch's work demonstrates the important role of _____ as a powerful source of influence.

The most effective influence outcome is:

Jenna learned that Brady wanted to go to an out-of-town ball game in three weeks when he was scheduled to work. Jenna offered to work for him that weekend if he would work her shifts next weekend. Jenna used the influence tactic of:

ina cornered Darryl in the breakroom. She said in an undertone, "Look, I know you said you would not switch scheduled work weekends with me next month. If you don't, I'll tell the manager what really happened in Denver. Understand?" Tina used the influence tactic of:    

Research findings show that _____ are the most common target of influence attempts.

Compliance is the most common outcome of this influence tactic.

Chad watched as his friend, Ned, learned the hard way that some influence tactics generate resistance. The employees pay little or no attention to what Ned has requested of them. Chad has a major project for his team. It needs to be completed on time, on budget. Ned suggests using pressure tactics, but which influence tactic do you think Chad should use?    

wants his mechanics and material handlers to work double shifts for two weeks without extra pay to fulfill contract requirements. If Greg's firm does not make the deadline, Greg anticipates a major layoff and possible plant closing. Greg prepares a 100-page report full of charts, data, deadlines, etc. He has all the information needed to explain the situation to his employees. Irwin, a consultant, advises Greg to combine an inspirational appeal with the solid rational persuasion he has prepared. Was Irwin right?    

E.

Yes. Impacting emotions often brings rational elements into line.

_____ is a social influence weapon.

Jessica trains people in a consumer awareness workshop titled, "Lowballing, foot-in-the-door, and bait-and-switch." She prepares her students to guard against the social influence weapon of:

commitment and consistency.

George stacked some old tires at the end of his driveway with a red sign, "Free tires. Some good tread left." The tires remained there for months, without anyone buying them. He replaced the red sign with a black sign, "Last set of original Model QZ tires - Available for only $100 through month end. Knock on first green door on the right for details or leave your telephone number." The next morning, the tires had been stolen. George had inadvertently used the social influence weapon of:

Which of the following theories proposes that whenever free choice is limited, the need to retain our freedom makes us want it more than before?

Psychological reactance theory

Psychological reactance theory, in the context of social influence weapons, proposes that:

whenever there is a threat of scarcity of gadgets, we want more variety than before.

Sandra trains consumers at a consumer awareness workshop titled, "Door-in-the-face." She prepares her students to guard against the social influence weapon of:

Lucy receives a call from a cell phone marketer. The marketer starts with, "Don't you want to switch to Smart Networks? Your friends Tracy and Cindy did. They both said you would be interested in our options." Which social influence weapon was the marketer attempting to use on Lucy?

According to research, three kinds of symbols are most dangerous in creating artificial authority: They are:

B.

titles, clothing, and automobiles.

James, Daniel, and Frank own an electronics shop, one-third each. James likes merchandise with snob appeal. Daniel wants to stock old, traditional items. Frank orders anything that is new. Which of the following weapons of social influence are the three trying to use?

Jacob, while hiring a college placement counselor for his son, asked himself, "Is this authority truly an expert?" How did this question provide a defense against the social influence weapon of appeals to authority?

D.

It drew Jacob's attention to the reality of the authority status.

When subordinates approach their managers, the best communication strategy starts with:

A.

knowing and expressing the strategic importance of the issue.

Michael, a college registrar, has scheduled a meeting with Patricia, his supervisor, to talk about low-course enrollments for the next semester. Which of the following is the best opener for that meeting?

"I know we need to maintain an enrollment minimum of 12 students per section, and I have a preliminary schedule to address the enrollment shortage for next semester."

Much of your first business impression will be based on:

A.

clothing and handshake.

henever George meets someone new at an investor's meeting, he immediately introduces (or tries to introduce) that person to three others. Which of Levy's name principles does George use?

Which of the following statements is true of building a good social network?

Proactively seek reasons to contact the people in your network.

Which of the following statements best compares leadership and management?

Leaders may not be in a managerial role, but effective managers are almost always effective leaders.

A lack of inspired leadership has probably contributed to:

Which of the following is a common leadership myth?

Leadership exists only at the top.

With respect to leadership practices, R. Seshasayee of Ashok Leyland uses pink notes:

R. Seshasayee of Ashok Leyland suggests that good leadership requires three essentials:    

C.

setting goals that seem impossible, communication, and example setting.

What do scientific reviews of the Great Man theory of leadership indicate?

C.

Traits alone will not guarantee effective leadership.

In laboratory experiments, Scott Allison and Dafna Eylon presented study participants with a written description of a man named Erik Sullivan. After providing a list of impressive accomplishments relating to Erik's role in building a successful company, the researchers manipulated one important piece of information and had half of the people respond to each story. What did the researchers change in the Erik Sullivan case to improve people's impressions of Sullivan?    

D.

They reported that Sullivan was deceased.

The foundation of great leadership is built on:    

task and relationship behaviors.

Transactional leadership:

B.

provides a solid foundation for the employee-manager relationship.

According to Bernard Bass, which of the following is an effective transactional leader behavior?

_____, a transactional leadership behavior, consistently results in positive consequences in employee attitudes, such as job satisfaction, and employee behaviors, such as job performance.

_____ is an important way to build leader-member exchange (LMX).

Contingent reward behavior

With regard to contingent reward behavior in action, the way Shamu (the world's most famous killer whale) and fellow killer whales are actually trained to jump over a rope is most like:

D.

raising both sales goals and associated commissions for a salesgirl.

Magement-by-exception contributes to effective transactional leadership by:

reinforcing a sense of fairness among employees.

Robert supervised five construction workers on a renovation project. He returned from a break to find two of them swinging a third worker out of the 85th floor window area on a pulley and rope. Robert yelled, "Get back to work!" Evaluate Robert's transactional leadership behavior.

Robert did a poor job of providing management-by-exception when his reaction failed to convey the inherent danger in the situation.

Which of the following transformational leader behaviors challenges followers to reexamine assumptions about their work and rethink how it can be performed?

Providing intellectual stimulation

In a study, Professor Phil Podsakoff and his colleagues at Indiana University found that the strongest positive correlation existed between transformational leader behaviors and:

According to a study by Professor Phil Podsakoff and his colleagues at Indiana University, positive correlations exist between transformational leadership behaviors and:

trust, satisfaction, and performance.

According to leadership authors Jim Kouzes and Barry Posner, the key elements of transformational leadership behavior of "providing an appropriate model" are:

are achievable only when all group members exert effort.

How can a leader know if he has successfully communicated high-performance expectations?

As a result of the leader's actions, people around him set high performance expectations.

Which transformational leadership behavior has been shown to be associated with increased employee citizenship behavior, increased employee job satisfaction, enhanced organizational commitment, increased employee organizational citizenship behavior, and improved performance?

Providing individualized support

Chef John Vang is the owner of Chef Vang's. Vang gives his servers and cooks $50 each to dine at any restaurant with cuisine similar to that of Chef Vang's. Employees return with a short written and oral report on what they have learned. This illustrates the transformational leadership behavior of:

providing intellectual stimulation.

Steve frequently hears remarks from his subordinates like "That's the way we've always done it," or "I'm not sure. That's not my job." Which transformational leadership behavior will help Steve address this issue?

Providing intellectual stimulation

Which of the following statements compares transactional and transformational leadership best?

Transactional leadership is needed first to put a good foundation in place, while transformational leadership is needed to satisfy the higher-level needs of employees.

According to recent research, which of the following activities has the greatest impact on leadership development success?

According to recent research, which of the following activities has the least impact on leadership development success?

What best summarizes the type of leader future organizations are likely to need in the future organizations will need leaders who?

Which statement about the importance of managers is most likely true?

Which level of planning focuses on the specific responsibilities of supervisors and individual employees?

What is considered to be one of the most critical challenges facing managers today?