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Get faster at matching terms Terms in this set (121)Organizational culture consists of the values and assumptions shared within an organization that also dictate the correct way of thinking about and acting on problems and opportunities facing the organization true Values are conscious perceptions, while assumptions are nonconscious true Organizational culture is not defined by espoused values. Instead, it consists of shared enacted values. true Artifacts of organizational culture may include the building's design, the way people are greeted, and the food served in the company's cafeteria true Artifacts provide valuable evidence about a company's culture true Rituals support organizational culture by providing social prescriptions of the ways things should or should not be done around the organization; they are the programmed routines of daily organizational life that dramatize an organization's culture false Organizational stories and legends serve as powerful social prescriptions of the way things should (or should not) be done. They add human realism to corporate expectations, individual performance standards, and the criteria for getting fired. The strength of an organization's culture refers to how widely and deeply employees hold the company's dominant values and assumptions. true Efficiency-focused cultures are likely to be more important for companies in environments with strong competition and standardized products true Organizations with adaptive cultures are unable to maintain a stable value system and, consequently, tend to perform poorly in the long run
false An adaptive culture exists when employees are receptive to change—they assume that the organization needs to continuously adapt to its external environment and that they need to be flexible in their roles within the organization. This does not imply that they will perform poorly in the long run. The assimilation strategy is the most likely to result in a culture clash. false The cultural assimilation strategy seldom produces cultural clashes, because the acquiring firm's culture is highly respected and the acquired firm's culture is either weak or relatively similar to the other culture The deculturation strategy is most appropriate when the merging companies are in unrelated industries. false The separation strategy is most appropriate when the two merging companies are in unrelated industries or operate in different countries, because the most appropriate cultural values tend to differ by industry and national culture Organizational culture can sometimes be reshaped by applying transformational leadership and organizational change practices true One way to change an organization's culture is to change its artifacts true Organizational socialization is a process of both learning and adjustment true Impression management can distort preemployment for employers true _____ are unconscious, taken-for-granted perceptions or ideal prototypes of behavior that are considered
the correct way to think and act toward problems and opportunities. E. Shared assumptions Which of these statements about shared assumptions is true? B. They are so deeply embedded they probably cannot be discovered by surveying employees. The organizational culture dimension of attention to detail is characterized by _____. C. precision Which of the following organizational culture dimension is characterized by competitiveness and a low emphasis on social responsibility? D. aggressiveness The themes shared most
widely by employees represent A. the organization's dominant culture. One advantage of countercultures is that they B. maintain surveillance over and critically review the company's dominant culture. One of the functions of _____ is that it is a spawning
ground for emerging values that keep the firm aligned with the needs of customers, suppliers, society, and other stakeholders. C. a subculture _____ are conscious perceptions about what is good or bad, right or wrong. B. Values If artifacts of organizational culture are the physical structure, language, rituals, and stories, then what are shared values and assumptions? E. organizational culture Corporate
leaders hope _____ will eventually become the organization's culture and guide the organization's decisions and actions. C. espoused values What are spawning grounds for emerging values that keep the firm aligned with the evolving needs and expectations of customers, suppliers, communities, and
other stakeholders? B. subcultures Organizations differ in their cultural content, that is, the relative ordering of A. shared values.
Which of the following are the observable indicators of organizational culture? B. artifacts What is the significance of artifacts in organizational culture? C. Artifacts represent the directly observable symbols and signs of an organization's culture. Organizational stories are
most effective at communicating organizational culture only when they C. describe real people and are assumed to be true Rituals are A. programmed routines of daily organizational life that dramatize the organization's culture. At meetings of a major consumer products firm, employees habitually stand up when the most senior executive at the meeting enters the room. This practice represents C. a ritual that probably symbolizes the organization's dominant culture. Ceremonies are B. more formal artifacts than rituals. Which of the following is an
artifact? B. language Language is C. verbal symbols of cultural values that reveal how employees describe customers, express anger, and greet stakeholders. Which of the following is a verbal symbol of cultural values? B. expressions of anger Which of these statements about organizational stories is false? D. Stories advise people what not to do, but leave out the solutions and suggestions.
The Target motto, "Expect more, pay less," is an example of B. organizational language. _____ are planned activities conducted specifically for the benefit of an audience. D. Ceremonies Collaborative and creative cultures value more teamwork and flexibility, so space design is B. informal. Which of the following is true about the work space in a controlling and competitive culture? D. symmetrical layout Which of the following is true about organizational culture? E. The strength of an organization's culture refers to how widely and deeply employees hold the company's dominant values and assumptions Which of the following statements about the strength of organizational culture and organizational performance is true? A. Organizations with stronger cultures tend to perform better than those with weak cultures when the culture content fits the external environment. Which
of the following tends to happen when an organization's culture is misaligned with its external environment? C. The organization has more difficulty anticipating and responding to stakeholder needs. Organizations with an adaptive corporate culture B. have employees who see things from an open systems perspective. Which of the following is a characteristic of an adaptive corporate culture? B. Employees continuously question past practices. Employees at SuperTech Services seek out opportunities rather than wait for them to arrive. They also have a strong learning orientation. This implies that SuperTech has E. an adaptive culture. Which one of the following statements about a strong culture is false? C. A strong culture encourages decisions and behaviors that can undermine the organization's connection with its stakeholders. Corporate cults may undermine organizational effectiveness because they lock people into _____, which can blind them to new opportunities and unique problems. A. mental models Organizational culture is a(n) B. social control mechanism. Wells Fargo is now under investigation for its cultural practices. Rewards were given based on
meeting account quotas. This practice caused employees to behave A. unethically. The main purpose of a bicultural audit is to D. identify and diagnose differences in the corporate cultures of merging organizations. One of the first steps to minimize a cultural clash in a merger is to B. conduct a bicultural audit. _____ occurs when employees at the acquired company willingly embrace the
cultural values of the acquiring organization. B. Assimilation In which strategy does the acquiring company impose its culture and business practices on the acquired organization? A. deculturation A deculturation strategy of merging two corporate cultures should be applied when C. employees in the acquired firm want to hold on to their firm's culture even though it does not fit the external environment. Which strategy for merging two distinct cultures is most effective when the two companies have relatively weak cultures with overlapping values? D. integration Which of the following is true about using the strategy of integration for merging different corporate cultures? E. It creates a new composite culture that preserves the best features of the previous cultures. Which strategy for
merging two distinct cultures is most appropriate when the two merging companies are in unrelated industries or operate in different countries, because the most appropriate cultural values tend to differ by industry and national culture? C. separation When merging two organizations, a separation strategy is most commonly
applied when C. the two organizations operate in distinct industries. When merging cultures, it is best to B. take time to be sure it is a cultural fit. Which merger strategy is most difficult to maintain? C. separation An organization's culture begins with its D. founders and leaders. Which of the following statements is consistent with the attraction-selection-attrition (ASA) theory? B. Organizations have a natural tendency to attract, select, and retain people with values that are consistent with the organization's own culture The workplace layout, reporting structure, office rituals, type of information
distributed, and language are all examples of D. artifacts. What has the most powerful effect on strengthening or reshaping an organization's culture? B. rewards Which
one of the following is true about strong cultures? A. They have a stable workforce. The web-based application, LinkedIn, uses _____
to find job applicants by posting that new people or firms have viewed your profile. A. attraction On the television show, Undercover Boss, the boss becomes an employee to learn the job. The current employees then judge how well the undercover boss will fit in. The employees are practicing C. selection. Organizational socialization is best described as a process of _____, where newcomers try to make sense of and adapt to the company's environment. D. learning and adjustment In the context of organizational socialization, the adjustment process is better for C. newcomers with diverse work experience. The process of organizational socialization begins C. long before the first day of work for the organization. During which of the following stages of socialization do people first learn about the organization and job? C. preemployment The preemployment stage of organizational socialization would be
more effective if B. employers and job applicants gave and received accurate information about each other. Which of the following happens during the preemployment stage of organizational socialization? B. Employees form expectations (a psychological contract) about working at that organization. Many employees experience a reality shock on their first day at work because C. newcomers test how well their preemployment expectations fit reality, and many companies fail this test. Reality shock is E. a perceived discrepancy between employee expectations and reality. _____
is the third stage of organizational socialization that is most active as employees make the transition from newcomers to insiders. A. Role management Resolving conflicts between work and nonwork activities mainly occurs during the _____ stage of socialization. A. role management Which of the following is true about socialization agents? A. Socialization agents help integrate new employees into the team. _______ is a system whereby newcomers are assigned to coworkers for sources of information and social support. E. The buddy system James has just joined CoraTech Systems, where he has been assigned to Paul and Natalie for sources of information about the company. Paul and Natalie introduce James to others at Coratech, give him an office tour, and assure him that they will meet him regularly for the first few weeks, to help him in the transition to the new company. In this
scenario, Paul and Natalie are part of the CoraTech's C. buddy system. The _____ refers to the individual's beliefs about the terms and conditions of a reciprocal exchange agreement between him- or herself and an employer. A. psychological contract Effective socialization supports newcomers' B. organizational comprehension. Companies are
initiating a(n) _________ to help reduce turnover and increase job performance. C. realistic job preview Most employees at United FiberTech support the idea that the company's success depends on their willingness to continually change and improve customer service. United FiberTech
probably has A. an adaptive culture. Most employees at United FiberTech support the idea that the company's success depends on their willingness to continually change and improve customer service. United FiberTech most likely has a strong B. learning orientation. BarkBark Inc. and Happy Toys Ltd. are considering a merger and are unsure whether their two organizations will have a difficult time with clashing cultures. They perform a detailed diagnosis, collecting and analyzing the gathered data about the two merging companies. They identify several overlapping values, which they feel that they can effectively meld into a cohesive new culture. In Scenario B, BarkBark and Happy Toys used _______ when considering the merger. C. a bicultural audit BarkBark Inc. and Happy Toys Ltd. are considering a merger and are unsure whether their two organizations will have a difficult time with clashing cultures. They perform a detailed diagnosis, collecting and analyzing the gathered data about the two merging companies. They identify several overlapping values, which they feel that they can effectively meld into a cohesive new culture. What type of cultural merge would be best for BarkBark? A. integration BarkBark Inc. and Happy Toys Ltd. are considering a merger and are unsure whether their two organizations will have a difficult time with clashing cultures. They perform a detailed diagnosis, collecting and analyzing the gathered data about the two merging companies. They identify several overlapping values, which they feel that they can effectively meld into a cohesive new culture. What type of cultural merge would be worst in this
situation? B. deculturation Reagan is a new HR manager for a large company. She is concerned about the number of employees leaving the company and the lack of job applicants. She begins with a review of the company's policies and then a look at the culture. She talks with long-time employees to learn the stories and the rituals. After listening and researching, Reagan creates a posting on a popular website and searches employment boards. She has begun which component of cultural fit? B. attraction Reagan is a new HR manager for a large company. She is concerned about the number of employees leaving the company and the lack of job applicants. She begins with a review of the company's policies and then a look at the culture. She talks with long-time employees to learn the stories and the rituals. After listening and researching, Reagan now knows why people are leaving. She has found that _______ is the cause. D. attrition organizational culture the values and assumptions shared within an organization shared values values that people within the organization or work unit have in common and place near the top of their hierarchy of values shared assumptions non-conscious, taken-for-granted perceptions or ideal prototypes of behavior that are considered the correct way to think and act toward problems and opportunities espoused values the values that corporate leaders hope will eventually become the organization's culture, or at least the values they want others to believe guide the organization's decisions and actions enacted values Values that actually guide and influence decisions and behavior; values put into practice organizational culture profile dimensions - innovation dominant culture the values and assumptions shared most consistently and widely by the organization's members subcultures subgroups within the large organizational culture with unique values, ideas, and attitudes; may be divisional, regional, occupational, etc. countercultures subgroups that embrace values or assumptions that directly oppose the organization's dominant culture
artifacts the observable symbols and signs of an organization's culture categories of artifacts - organizational stories and legends rituals the programmed routines of daily organizational life that dramatize the organization's culture ceremonies planned displays of organizational culture, conducted specifically for the benefit of an audience functions of strong cultures - control system contingencies of culture strength - whether the culture content is aligned with the environment adaptive culture an organizational culture in which employees are receptive to change, including the ongoing alignment of the organization to its environment and continuous improvement of internal processes bicultural audit a process of diagnosing cultural relations between companies and determining the extent to which cultural clashes will likely occur strategies for merging organizational cultures - assimilation strategies for changing and strengthening organizational culture - actions of founders and leaders attraction-selection-attrition (ASA) theory a theory which states that organizations have a natural tendency to attract, select, and retain people with values and personality characteristics that are consistent with the organization's character, resulting in a more homogeneous organization and a stronger culture. organizational socialization the process by which individuals learn the values, expected behaviors, and social knowledge necessary to assume their roles in the organization organizational comprehension development of an accurate cognitive map of the physical, social, strategic, and cultural dynamics of the organization psychological contract the individual's beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party (typically an employer). types of psychological contracts - transactional transactional contracts Primarily short-term economic exchanges with well-defined and unchanging responsibilities and obligations relational contracts Long-term attachments that encompass a broad array of dynamic, subjective mutual obligations stages of organizational socialization - preemployment socialization (outsider) reality shock the stress that results when employees perceive discrepancies between their pre-employment expectations and on-the-job reality realistic job preview (RJP) a method of improving organizational socialization in which job applicants are given a balance of positive and negative information about the job and work context Sets with similar termsManagement 3600 Chapter 14 - Organizational Culture59 terms jciw OB - Chapter 1427 terms michael_bitcon ORGANIZATIONAL CULTURE21 terms maria_j_ramirez MGMT 4242 Chapter 1335 terms iamkhova Sets found in the same folderCh 11 OB111 terms AMMoore19PLUS Ch 13 OB55 terms AMMoore19PLUS Straighterline Organizational Behavior (BUS120) Fi…104 terms shiloh_ford Straighterline Organizational Behavior Exam 125 terms voiry1 Other sets by this creatorMAN6617 Final Exam104 terms AMMoore19PLUS Final BUL550 terms AMMoore19PLUS Midterm BUL480 terms AMMoore19PLUS Ch 6 BUL49 terms AMMoore19PLUS Verified questionsQUESTION Which of the following statements is true? a. Positive punishment continues a behavior; negative punishment discontinues a behavior. b. Positive reinforcement continues a behavior; negative reinforcement discontinues a behavior. c. Positive punishment discontinues a behavior; negative punishment continues a behavior. d. Positive punishment continues a behavior; positive reinforcement continues a behavior. e. Positive reinforcement continues a behavior; negative reinforcement continues a behavior. Verified answer PSYCHOLOGY How is a crowd different from a clique? Verified answer QUESTION Lynn's boyfriend has not replied to her last three texts. Lynn is experiencing anger, increased blood pressure, and rapid breathing. Analyze this situation using the James-Lang e, Cannon-Bard, and Lazarus theories of emotion. Verified answer PSYCHOLOGY a. What contributes to the stress experienced by many high school students? b. Why can positive life changes produce stress? c. Think of a character-in television, movies, or fiction-who exemplifies the type B personality. How does this character demonstrate type B behavior? Verified answer Other Quizlet setspsych test 3 ch.721 terms emmaa_carpenter Kapital 413 terms Donald_Lee MUSIC 246 Quiz 4103 terms Kalvin_Thye Earths resources Q21-4022 terms Faith_Racicot1 Related questionsQUESTION What is the correct term for a job analysis technique that emphasizes work outcomes and description of the various tasks performed to accomplish those outcomes? 2 answers QUESTION When an individual attends to only a small portion of the vast information available in the environment, this tendency in the perception process is called 7 answers QUESTION Employees in positions classified as salaried nonexempt are also entitled to overtime pay. Salaried nonexempt positions sometimes include secretarial, clerical, and salaried blue-collar positions (like shift supervisor). T or F? 2 answers QUESTION Kierra is trying to quickly establish a team to find the root cause of a quality issue involving defective air bags in her company, which also involves suppliers and dealers. Which of these should she NOT do? 7 answers Which of the following is true about using the strategy of integration for merging different corporate culture?Which of the following is true about using the strategy of integration for merging different corporate cultures? It creates a new composite culture that preserves the best features of the previous cultures.
Which strategy for merging two distinct cultures is most effective when the two companies have relatively weak cultures with overlapping values?The assimilation strategy is the most likely to result in a culture clash. The deculturation strategy is most appropriate when the merging companies are in unrelated industries.
What is control culture in an organization?Let's look at the control culture. This culture has a tendency to be very authoritarian. Think of it like a wolf pack, they're the alpha managers who set the direction for the entire organization, then there are beta managers who move up through the ranks by following the key leaders.
Which of the following are ways to change an organization's culture?How To Change Your Organizational Culture. Define desired values and behaviors. ... . Align culture with strategy and processes. ... . Connect culture and accountability. ... . Have visible proponents. ... . Define the non-negotiables. ... . Align your culture with your brand. ... . Measure your efforts. ... . Don't rush it.. |