Show
Amazon Connect is a cloud contact center with omnichannel capabilities. Businesses can quickly set up a contact center, add people from anywhere, and begin engaging with customers. Being an open platform it can also be integrated with other applications, like Salesforce. Table of Contents:
Check out our full AWS course in this video:
Below are three major benefits of using AWS Connect: Cost Effective
Get 100% Hike! Master Most in Demand Skills Now ! Scaleable
Easy to UseAmazon Connect is pretty easy to use, in a few clicks you can set up an omnichannel contact center and agents can start contacting customers through calling or messages. AWS Connect FeaturesAmazon Connect is a feature-rich service, a few of them are listed below: Automated callsAmazon Connect offers a call automation feature, which can be very beneficial when a reminder or alert call is to be made. For eg, credit card fraud warnings, or reminders like booking a flight. This gives users a trustworthy and excellent service experience. Audio FeaturesGood audio quality is a big factor as no one would want to hear a bad voice from your end. With Amazon Connect you get 16kHz high-quality audio support and a call recording facility. Real-time analyticsAmazon Connect frees you of the burden of manually recording each conversation’s detail and making a report. You are provided with a real-time dashboard and historical metrics. You can use that data for finding the latest trends, this will eventually help in improving your performance. Omnipresent channelsAmazon Connect offers the same UI for voice and chats interaction, even if the call center agents are not technically efficient they can easily understand the platform. Having an Omnipresent channel is the biggest advantage it offers, it eliminates the need of building different workflows for chat and voice channels individually. Amazon Connect allows you to make rules and call flies and use them across the channels. ChatbotsAmazon Connect creates natural chatbot experiences via contact flows, routing, analytics, and voice interaction. Additionally, brands can add Amazon Lex. The speech recognition and natural language processing technologies utilized by Alexa are also used by this service. Before every client request is routed to an agent, functionality to handle early encounters or answer typical inquiries is provided. As a result, creating an Aws chatbot is simple, quick, and requires no coding. Moreover, every discussion is safely encrypted. Fraud detectionIn a few clicks, you can make a fraud detection model. A machine learning model that automatically identifies if the caller is trying to extract any unauthorized data. Want to read more about AWS? Go through this AWS Tutorial! How does AWS Connect work?AWS Connect commonly referred to as Amazon Connect, is a call center and cloud telephony service provided by Amazon Web Services. Companies build call processes, rent phone lines, and establish users on their own Amazon Connect instance. When clients call the phone numbers, Amazon Connect call flow routes the call to the appropriate group, chooses an agent from the pool of candidates, and transfers the call to her desktop computer, mobile phone, or tablet. It is also possible to report and record all activity. AWS Connect Use Cases
Are you preparing for AWS interview? Then here are trending AWS interview questions How to Set Up AWS Connect?Setting up AWS Connect is a pretty easy task, simply follow the steps mentioned below:
Check out our AWS Training in Bangalore for Solutions Architect Certification! PricingCompanies that use Amazon Connect only pay for the usage they require. After the first minute, Amazon Connect Voice, for example, charges a per-second fee. Here is a list of pricing figures for Amazon Connect by feature:
Amazon Connect doesn’t charge any monthly fee or any up-front payment. Reach out to us in our AWS Community if you have any doubts about AWS services. ConclusionAmazon Connect provides an efficient low-cost solution in situations when companies might require the hiring of new agents temporarily, and in such situations, a little mismanagement can lead to a very negative impact on customer satisfaction. AWS Connect offers easy to use interface with no coding required to operate, this makes it really convenient for even non-technical agents to operate it. If you are interested in AWS, do not forget to enroll in our AWS certification! What are the benefits of Amazon Connect?Amazon Connect provides a seamless omnichannel experience for agents and managers for voice, chat, and task management to ensure customers are routed with their conversation's full context or work across applications when switching channels.
Which AWS service or feature provides a platform for building cloud based customer service contact centers?With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.
What are the components that customers may see in the Amazon Connect Bill?Amazon typically summarizes the cost of its Connect call center as consisting of three components; the service usage charge, the cost of a ten digit voice number and the cost per minute of using that voice number.
What is Amazon Connect built on?Amazon Connect integrates with a broad set of AWS tools and infrastructure so you can record calls in Amazon S3, use Amazon Kinesis to stream contact center metrics to Amazon Redshift or an external data warehouse solution, use Amazon QuickSight for data visualization and analytics, and use AWS Directory Service to ...
|