Simon's description of decision making consists of which four stages? Show A) planning, financing, implementation, and maintenance B) planning, design, implementation, and maintenance C) intelligence, design, choice, and implementation D) intelligence, design, financing, and implementation
Decisions are made at all levels of the firm. Some decisions are very common and routine but exceptionally valuable. Although the value of improving any single one of these decisions may be small, improving hundreds of thousands of these small decisions adds up to a large annual value. Decisions are classified according to type:
There are different types of decision-making at different levels:
Figure 12-1
There are four different stages in decision making:
Figure 12-2
Although information systems supporting decision-making can lead to higher ROIs, they cannot improve all the different kinds of decision making in an organization or in all managerial roles. The classical model of management describes 5 functions of managers: Planning, organizing, coordinating, deciding, and controlling. Contemporary behavioral models of management state that the actual behavior of managers appears to be less systematic, more informal, and less well organized than the classical model envisions. Managerial roles fall into three categories:
In some of these roles, information systems are not helpful for improving decisions, such as for the roles of figurehead, leader, entrepreneur, or disturbance handler. Additionally, IT investments for supporting decision making may not produce positive results for three main reasons:
Which level of management makes the unstructured decisions?Executive support systems (ESS) are specialized systems that provide senior management making primarily unstructured decisions with a broad array of both external information (news, stock analyses, industry trends) and high-level summaries of firm performance.
Who makes unstructured decisions in a firm?Senior executives face many unstructured decision situations, such as establishing the firm's five or ten-year goals. Middle management faces more structured decision scenarios but their decisions may include unstructured components.
What is unstructured management?Unstructured data management is the process of collecting, storing, organizing, and analyzing data that doesn't have any predefined structure.
What is unstructured decision making?Unstructured decision making is a dynamic process where an individual must create an alternative because one is not available or provided. In this type of a decision, an individual may not have formed preferences or may not know the path to arrive at a solution.
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