What are important influences on the effectiveness of encoding and decoding messages quizlet?

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Refer to the methods by which messages are transmitted.
May include face-face, telephone, fax, SMS, TV, social media, radio, newspaper, newsletter, memos etc.
May be synchronous or asynchronous
Channel selection is vital to effective communication.
Channel selection depends on the content, importance and complexity of the message and time frame associated with content.
The use of multimodal channels often result in more effective communication

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1. similar codebooks - The sender and receiver rely on "codebooks," which are dictionaries of symbols, language, gestures, idioms, and other tools used to convey information. With similar codebooks, the communication participants are able to encode and decode more accurately because they assign the same or similar meaning to the transmitted symbols and signs.
2. message encoding proficiency - Even with the same codebooks, some people are better than others at communicating the message because, through experience, they have learned which words and gestures transmit the message best to that audience. Suppose that you have spoken to several employee groups about the company's new product development plans.
3. Communication Channel Motivation and Ability - The encoding-decoding process depends on the sender's and receiver's motivation and ability to use the selected communication channel. Some people prefer face-to-face conversations, whereas others would rather prepare or receive written documentation. Some people are skilled at communicating through Twitter tweets, whereas others are more effective at writing detailed reports
4. Shared Mental Models of the Communication Context - Mental models are internal representations of the external world that allow us to visualize elements of a setting and relationships among those elements (see Chapter 3). A sender and receiver with shared mental models of the communication context have similar images and expectations regarding the location, time, layout, and other contextual features of the information. These shared mental models potentially increase the accuracy of the message content and reduce the need for communication about that context

1. getting your message across - This chapter began with the statement that effective communication occurs when the other person receives and understands the message. This is more difficult to accomplish than most people believe. To get your message across to the other person, you first need to empathize with the receiver, such as being sensitive to words that may be ambiguous or trigger the wrong emotional response. Second, be sure that you repeat the message, such as by rephrasing the key points a couple of times. Third, your message competes with other messages and noise, so find a time when the receiver is less likely to be distracted by these other matters. Finally, if you are communicating bad news or criticism, focus on the problem, not the person
2. active listening - sensing - process of receiving signals from the sender and paying attention to them
3. evaluating - understanding the message meaning, evaluating the message and remembering it
4. responding - This third component of listening involves providing feedback to the sender, which motivates and directs the speaker's communication. Active listeners accomplish this by maintaining sufficient eye contact and sending back channel signals (e.g., "I see"), both of which show interest

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