1. Cognitive dissonance is "the tension produced by a conflict between attitudes and behavior" (Nelson & Quick, 2015). In my present position, I have encountered a conflict with the district manager, who is not my direct manager but definitely my superior. She is very abrupt, loud, high energy (to the point of causing chaos in the work environment), and disrespectful to her employees. Even though she has this type of personality, she expects her employees to be
positive, upbeat, and to not question or ask questions if we have them (as she is always right). I used to be somewhat like her in the way of causing a feeling of chaos in my life, due to high anxiety and other psychological issues; however I no longer act like this and try very …show more content… Show {"ad_unit_id":"App_Resource_Sidebar_Upper","resource":{"id":215659,"author_id":78118,"title":"MGMT330 Chapter 4","created_at":"2013-09-18T04:34:36Z","updated_at":"2016-02-19T07:09:57Z","sample":false,"description":null,"alerts_enabled":true,"cached_tag_list":"organizational behaviour","deleted_at":null,"hidden":false,"average_rating":null,"demote":false,"private":false,"copyable":true,"score":2,"artificial_base_score":0,"recalculate_score":false,"profane":false,"hide_summary":false,"tag_list":["organizational behaviour"],"admin_tag_list":[],"study_aid_type":"FlashCardDeck","show_path":"/flash_card_decks/215659","folder_id":155932,"public_author":{"id":78118,"profile":{"name":"lmhatchard","about":null,"avatar_service":"gravatar","locale":"en-US","google_author_link":null,"user_type_id":null,"escaped_name":"lmhatchard","full_name":"lmhatchard","badge_classes":""}}},"width":300,"height":250,"rtype":"FlashCardDeck","rmode":"canonical","sizes":"[[[0, 0], [[300, 250]]]]","custom":[{"key":"rsubject","value":"Organizational Behaviour"},{"key":"env","value":"production"},{"key":"rtype","value":"FlashCardDeck"},{"key":"rmode","value":"canonical"},{"key":"sequence","value":1},{"key":"uauth","value":"f"},{"key":"uadmin","value":"f"},{"key":"ulang","value":"en"},{"key":"ucurrency","value":"usd"}]} {"ad_unit_id":"App_Resource_Sidebar_Lower","resource":{"id":215659,"author_id":78118,"title":"MGMT330 Chapter 4","created_at":"2013-09-18T04:34:36Z","updated_at":"2016-02-19T07:09:57Z","sample":false,"description":null,"alerts_enabled":true,"cached_tag_list":"organizational behaviour","deleted_at":null,"hidden":false,"average_rating":null,"demote":false,"private":false,"copyable":true,"score":2,"artificial_base_score":0,"recalculate_score":false,"profane":false,"hide_summary":false,"tag_list":["organizational behaviour"],"admin_tag_list":[],"study_aid_type":"FlashCardDeck","show_path":"/flash_card_decks/215659","folder_id":155932,"public_author":{"id":78118,"profile":{"name":"lmhatchard","about":null,"avatar_service":"gravatar","locale":"en-US","google_author_link":null,"user_type_id":null,"escaped_name":"lmhatchard","full_name":"lmhatchard","badge_classes":""}}},"width":300,"height":250,"rtype":"FlashCardDeck","rmode":"canonical","sizes":"[[[0, 0], [[300, 250]]]]","custom":[{"key":"rsubject","value":"Organizational Behaviour"},{"key":"env","value":"production"},{"key":"rtype","value":"FlashCardDeck"},{"key":"rmode","value":"canonical"},{"key":"sequence","value":1},{"key":"uauth","value":"f"},{"key":"uadmin","value":"f"},{"key":"ulang","value":"en"},{"key":"ucurrency","value":"usd"}]} What is emotional dissonance?In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules.
What is tension produced by a conflict between attitudes and behavior?The tension produced by a conflict between attitude and behavior is cognitive dissonance.
When a person experiences a discrepancy between an attitude and a behavior the person experiences?Cognitive dissonance refers to a situation involving conflicting attitudes, beliefs or behaviors. This produces a feeling of mental discomfort leading to an alteration in one of the attitudes, beliefs or behaviors to reduce the discomfort and restore balance.
Which of the following best defines emotional intelligence?Emotional intelligence can best be described as the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.
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