Presentation on theme: "Chapter 8: Foundations of Control"— Presentation transcript: 1 Chapter 8: Foundations of Control Show
2 What Is Controlling ? Controlling: The Purpose of Control: 3 Why Is Controlling Important? 4 Planning-Controlling Link 5 Taking managerial action to correct deviations or inadequate standards
6 The Control Process (cont.) 7 Sources of Information for Measuring Performance 8 The Control Process (cont.) 9 Acceptable Range of Variation 10 The Control Process (cont.) 11 The Control Process (cont.) 12 Managerial Decisions in the Control Process 13 What Is Organizational Performance? 14 Measures of Organizational Performance
15 Controlling for Employee Performance 16 Tools for Measuring Organizational Performance
17 Types of Control Managers can implement controls before an activity begins, during the time the activity is going on, and after the activity has been completed. The first type is called feedforward control; the second, concurrent control; and the last, feedback control (see Exhibit 10-9).
18 Information Controls Management information system (MIS): 19 The Balanced Scorecard 20
21 Benchmarking of Best Practices Which of the management functions requires management to establish standards and then measure actual performance against those standards?Control in management includes setting standards, measuring actual performance and taking corrective action in decision making.
What corrects problems at once to get performance back on track is the standard revision?Immediate corrective action - corrective action that corrects problems at once in order to get performance back on track.
Which management function involves comparing actual employee performance to established standards and determining if corrective action is necessary?The process of comparing actual to planned performance and taking corrective action is called controlling.
What are the 3 actions managers could choose to take if they realize performance is not meeting standards?Managers can choose among three possible courses of action: -do nothing, -correct the actual performance, -or revise the standards.
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