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Terms in this set (30)
If an office uses paper medical records, which piece of correspondence should be attached to the medical record before giving it to the physician?
A letter regarding a consultation by another physician
The physician's office has a letter weighing 12 ounces to mail. How should this letter be sent?
First-Class Mail
Where is the barcode clear zone on an envelope?
Lower right of the envelope
Which of the following services is available if an online postage service is used?
All of the above
What is the proper way to prepare the address on a business envelope?
Format all lines with a uniform left margin
Which item(s) must be labeled with the biohazard symbol for mailing?
Wound specimen
How does the medical office obtain a postage meter?
Rent or lease the meter from an approved vendor
What class of mail will cost least if the medical office must mail two DVDs?
Media Mail
What classification of mail would most likely be used to send office supplies to the medical office using the U.S. Postal Service?
Standard post
What is the first thing the medical assistant should do to handle the mail?
Sort it
When would the medical assistant prefer to prepare labels for mailing envelopes instead of printing the address on the envelope?
When it is a mailing consisting of several pieces
Which of the following may pose a safety hazard when using a postage meter?
Touching one of the moving parts while the machine is operating
When a letter must reach its destination within 24 hours, how should it be sent?
Priority Mail Express
How should the medical assistant arrange letters or reports about patients for the physician to review?
Alphabetically by the patient's name
How many digits are there in a traditional ZIP code?
Five
If the medical office wants to be sure that a letter is delivered only to the intended recipient, how should it be sent?
Restricted Delivery
Which letters to the physician may the medical assistant usually open?
All letters except those marked "personal" or "confidential"
Which type of envelope does the medical office often use for patient statements?
A business window envelope If there are special directions such as "personal" or "confidential," where should they be placed?
If there are special directions such as "personal" or "confidential," where should they be placed?
Below the return address
What should the medical assistant do after each piece of mail has been opened?
Stamp it with the date stamp in the upper right-hand corner
Which type of correspondence is best sent by Certified Mail with Return Receipt requested?
Letter informing a patient that he should find a new physician because he has missed several appointments
If the office uses stamps for mailings, what is the most efficient way to calculate postage?
Weigh items on a postal scale and then look up postage at the USPS Web site.
For which type of mail is the postage paid by the recipient?
Collect on Delivery (COD)
What is necessary for the item to be mailed in order to use a window envelope?
It must have the name and address of the recipient in the correct position.
What is the primary purpose of a postage meter?
To print postage on envelopes or tape strips
How can postage be purchased for a postage meter?
By telephone, using the Internet, or by going to the post office
When should the medical assistant fold a letter first in half, then in thirds?
To insert in a # 6 3/4 envelope.
Which line of the delivery address should be used for the name of the recipient?
First line
Which of the following items should always be weighed to determine the correct amount of postage?
A one-page letter with three pages of attachments
When is a postage meter more efficient than an online postage service?
If the office mails a large volume of patient bills weekly
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