Related Questions
Q108:
The grocery chain SuperValu has found that using ________ helps keep employees both connected and engaged. A) social media B) task management C) discipline D) friendliness
Q109:
What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling? A) The company has high prices. B) The company is wasting resources on telephone operators. C) The company is responsive to the customer's needs. D) The company has low prices.
Q110:
Which of the following did a poll find to be the most important variable in employee productivity? A) pay level B) quality of the employee-supervisor relationship C) quality of the workplace environment D) the benefits that employees enjoyed
Q111:
The CEO of Cisco Systems likes to ________. A) read emails from satisfied customers B) listen to voice mails from satisfied customers C) listen to voice mails from dissatisfied customers D) argue with dissatisfied customers and try to convince them that they are wrong
Q112:
Joe, the Manager (Scenario) As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected. -When Joe decides the number of output units his team will be able to produce this week, which management process is he performing? A) controlling B) leading C) planning D) organizing
Q114:
Described as the new frontier, this new challenge for managers has the potential to both boast and drain employee productivity. A) organizational politics B) social media C) environmental activism D) intrapreneurship
Q115:
The Busy Day (Scenario) Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! -What role will Don be performing when he gives the plant tour to the newspaper reporter? A) monitor B) entrepreneur C) spokesperson D) resource allocator
Q116:
Which of the following is the mark of a well-managed company? A) It can build a customer base quickly. B) It can find ways to prosper even in economically challenging times. C) It doesn't need to worry about customer loyalty. D) It can find ways to prosper during economic boom times.
Q117:
Which management challenge refers to management's responsibility to be attentive to environmental and societal challenges? A) social media B) politics C) managerial ethics D) sustainability
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Q118:
The Perfect Manager (Scenario) Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic "management processes." -Brenda's high project completion rate indicates that she is ________. A) an efficient manager B) an effective manager C) a good spokesperson D) a good resource allocator