Who is responsible for providing culturally and linguistically appropriate services in an organization?

National CLAS Standards

National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care

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CLAS

For us, CLAS is a way to improve the quality of services provided to all individuals, which will ultimately help reduce health disparities and achieve health equity. CLAS is about respect and responsiveness: Respect the whole individual and Respond to the individual’s health needs and preferences.

What is CLAS?

The Standards

The National CLAS Standards

The National CLAS Standards are a set of 15 action steps intended to advance health equity, improve quality, and help eliminate health care disparities by providing a blueprint for individuals and health and health care organizations to implement culturally and linguistically appropriate services.

View the Standards

Guidance

The Blueprint

The Blueprint for Advancing and Sustaining CLAS Policy and Practice is an implementation guide for the National CLAS Standards. It explains each Standard’s purpose, components, and strategies for implementation. It also offers additional resources to learn more about each Standard.

View the Blueprint

Other Policies

Crosswalks

Interested in comparing the National CLAS Standards to organizational accreditation standards or performance metrics? Here are some resources.

View Crosswalks

History

Timeline

Learn more about the major moments in health equity history.

View the Timeline

Who are the main agencies that provide guidance on cultural proficiency in healthcare organizations?

The Role of HHS/OMH in Advancing Cultural Competence HHS has long been committed to improving access to health services for disadvantaged populations.

What is the culturally and linguistically appropriate services?

Culturally and linguistically appropriate services (CLAS) are respectful of and responsive to the health beliefs, practices and needs of diverse patients. AHRQ has tools, training, and reports to help health systems deliver CLAS so that all patients receive high quality care and achieve good health outcomes.

Which organization established national standards for culturally and linguistically appropriate services in health care?

In December 2000, the Office of Minority Health (OMH) at the USDHHS published the National Standards for Culturally and Linguistically Appropriate Services in Health Care (CLAS Standards).

Which of the following is a necessary element of culturally and linguistically appropriate services?

1. Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.

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