Human Resource Management, 15e (Dessler)
Chapter 9 Performance Management and Appraisal
1) Which of the following terms refers to the process of evaluating an employee's current and/or
past performance relative to his or her performance standards?
A) employee selection
B) performance appraisal
C) employee orientation
D) organizational development
Answer: B
Explanation: B) Performance appraisal means evaluating an employee's current and/or past
performance relative to his or her performance standards. Performance appraisal always involves
setting work standards, assessing the employee's actual performance relative to those standards,
and providing feedback to the employee.
2) The primary purpose of providing employees with feedback during a performance appraisal is
to motivate employees to ________.
A) apply for managerial positions
B) remove any performance deficiencies
C) revise their performance standards
D) enroll in work-related training programs
Answer: B
Explanation: B) The purpose of providing feedback to the employee is to motivate him or her to
eliminate performance deficiencies or to continue to perform above par.
3) Which of the following is NOT one of the recommended guidelines for setting effective
employee goals?
A) creating specific goals
B) assigning measurable goals
C) administering consequences for failure to meet goals
D) encouraging employees to participate in setting goals
Answer: C
Explanation: C) Effective goals should be specific, measurable, attainable, relevant, and timely.
Goals should be challenging but doable, and employee participation should be encouraged.
Giving consequences for failing to meet goals is not recommended and unlikely to motivate
employees.
4) SMART goals are best described as ________.
A) specific, measurable, attainable, relevant, and timely
B) straightforward, meaningful, accessible, real, and tested
C) strategic, moderate, achievable, relevant, and timely
D) supportive, meaningful, attainable, real, and timely
Answer: A
Explanation: A) The acronym SMART stands for specific, measurable, attainable, relevant, and
timely.
5) All of the following are reasons for appraising an employee's performance EXCEPT________.
A) correcting any work-related deficiencies
B) creating an organizational strategy map
C) determining appropriate salary and bonuses
D) making decisions about promotions
Answer: B
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Human Resource Management, 15e (Dessler)
Chapter 8 Training and Developing Employees
1) On Alicia's first day of work at a software firm, she attended a meeting with the HR manager
and other new employees. Alicia learned about employee benefits packages, personnel policies,
and the structure of the company. In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) employee orientation
D) employee development
Answer: C
Explanation: C) Employee orientation or onboarding provides new employees with the basic
background information (such as computer passwords and company rules) they need to do their
jobs; ideally it should also help them start becoming emotionally attached to and engaged in the
firm.
Difficulty: Moderate
Chapter: 8
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
2) Which of the following terms refers to helping new employees appreciate the values and
culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
Answer: A
Explanation: A) Onboarding is synonymous with employee orientation, which involves
providing new employees with the information they need to function. Onboarding also tries to
help new employees understand a firm's values and culture.
Difficulty: Easy
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.