Essentials of Organizational Behavior, 15e (Robbins)
Chapter 8 Motivation: From Concepts to Applications
1) With reference to the job characteristics model, which of the following defines skill variety?
A) The degree to which a job requires completion of a whole and identifiable piece of work
B) The degree to which work activities generates direct and clear information about performance
C) The degree to which a job provides the worker freedom in scheduling and procedure
D) The degree to which a job has an impact on the lives or work of other people
E) The degree to which a job requires a range of different activities
Answer: E
Explanation: The job characteristics model (JCM) describes jobs in terms of five core job
dimensions: skill variety, the degree to which a job requires a variety of different activities; task
identity, the degree to which a job requires completion of a whole and identifiable piece of work;
task significance, the degree to which a job has an impact on the lives or work of other people;
autonomy, the degree to which a job provides the worker freedom in scheduling; and feedback,
the degree to which carrying out work activities generates direct and clear information about
performance.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 8.1 Describe how the job characteristics model (JCM) motivates by changing the work
environment.
2) With reference to the job characteristics model, which of the following defines task identity?
A) The degree to which a job requires completion of a whole and identifiable piece of work
B) The degree to which work activities generate direct and clear information about performance
C) The degree to which a job provides the worker freedom in scheduling and procedure
D) The degree to which a job has an impact on the lives or work of other people
E) The degree to which a job requires a variety of different activities
Answer: A
Explanation: The job characteristics model (JCM) describes jobs in terms of five core job
dimensions: skill variety, the degree to which a job requires a variety of different activities; task
identity, the degree to which a job requires completion of a whole and identifiable piece of work;
task significance, the degree to which a job has an impact on the lives or work of other people;
autonomy, the degree to which a job provides the worker freedom in scheduling; and feedback,
the degree to which carrying out work activities generates direct and clear information about
performance.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 8.1 Describe how the job characteristics model (JCM) motivates by changing the work
environment.
1
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