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- There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run
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- Categoria: VPN USPnet::Problemas com a VPN
- Palavras-chave: rede sem fio vpn Cisco AnyConnect problem Windows Installer package
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When installing LiveHelpNow on my PC i receive error: There is a problem with this Windows Installer Package
Error
"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor".
Description
When installing the LiveHelpNow alerter you may receive the following message:
Cause
This error may come from different reasons:
- Out-of-date version of Windows Installer.
- Not full access to the folder: C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\. (this is a most likely cause)
- Visual C++ runtime is missing.
- .Net runtime is missing.
Solution
To troubleshoot the issue follow the items below in order, after each item, restart the computer and try the installation again, if still fails, proceed to the next item listed:
1. Change the permissions to full access to (no restart required after this step):
C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\
1. Open Windows Explorer and locate the mentioned folder above.
2.
Right click on the folder, the Local Properties pop up window will appear.
3. Select the tab Security.
4. Click Edit, the Permissions for Local pop up window will appear.
5. On Group or user names, select the desired user or Everyone.
6. Ensure that the Allow check box for Full control is activated, else activate it.
7. On the Permissions for Local pop up window,
click OK (if no changes were made) or Apply (if changes were made).
8. On the Local Properties pop up window, click OK (if no changes were made) or Apply (if changes were made).
2. Update Windows Installer following the instructions from this Microsoft Article:
//www.microsoft.com/downloads/details.aspx?familyid=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en
3. Update Visual C++ runtime (Vcredist.exe) following the instructions from this Microsoft Article:
//support.microsoft.com/kb/259403
4. Update 4.0.3 for Microsoft .NET Framework 4 – Runtime Update (KB2600211) following the instructions from this Microsoft Article:
//www.microsoft.com/en-us/download/details.aspx?id=30653
See this article for more information:
//support.pix4d.com/entries/31058107-Error-There-is-a-problem-with-this-Windows-Installer-package-A-DLL-required-for-this-install-to-comp
Issue:
During the installation of an Autodesk product, the following error message appears:
There is a problem with this Windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
Causes:
- Missing vital Windows updates that are necessary for the program to install.
- Lack of permissions to the user's TEMP folder located in (C:\Users\<username>\AppData\Local\Temp)
Solution:
Make sure to do the following:
- Install latest Windows updates, restart machine, re-launch installer.
- Re-install the Visual C++ as shown in this article.
- Re-download installer from Autodesk Account portal.
- Assert 'Full-Control' permissions to the user's TEMP folder. This can be done by navigating the TEMP folder (listed
below). Right-click the 'Temp' folder and select 'Properties'. Go into the 'Security' tab and choose the current user within the Group or user names and then click 'Edit'. At the bottom of the Windows, verify that 'Full Control' permissions as been checked off and save.
- C:\Users\<username>\AppData\Local\Temp
- %LOCALAPPDATA%/Temp
Products:
All Desktop Products;
Versions:
2017; 2016; 2019; 2020; 2018; 2021; 2022;